Send an SMS to customers informing them we are unable to call them back
SCENARIO: Customer requests a call back, however the call back cannot be made, for example, if they called 5 mins before closing time.
SOLUTION: If callbacks cannot be made on the same day, an SMS would be sent to the customer to inform them. The SMS would be sent automatically when the phone lines close.
FURTHER DETAIL: The SMS could state when the call back would be attempted, for example, the next working day, or could suggest the customer try again when convenient.
Ability for each client using the service to be able to personalise their own SMS messages to their customers.
Emma
shared this idea
-
Rebeckah
commented
I think this should be implemented out of courtesy for those clients who were unable to be reached. It can help build a better rapport with our clients and provide reassurance to clients that their query has been acknowledged.