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Push Notification

There needs to be a pop out notification. Our Organization requires agents to be working across multiple apps using multiple screens. Since CX does not have a push notification to the actual computer system, notifications are very easy to miss, unless the CX window is up front and centered in its own window. This is counter productive as it takes an entire screen.

4 votes
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  • Tim commented  ·   ·  Report

    Agreed, too easy to miss a call when performing other duties without headset.

  • Alverson commented  ·   ·  Report

    This feature is important to our organization as well. The subtle red dot above the RingCX icon is easy to miss. Please add an optional notification sound for the pop-up push notification for desktop.