Allow Manual Altering of Bi-Directional Sync State
Customer would like for agents to be able to alter in and out of their Bi-Directional Sync state. This is currently hard-coded as an agent state, but there's no flexibility into the ability of altering this state. Customer would like the ability to be able to manually change this state on the fly at the user level, or perhaps have the ability to edit for certain users.
2
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Cody
shared this idea
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Cody
commented
Please consider this for manual interaction of bi-directional sync states. Customers are looking for more flexibility in this.
Thanks