Currently in RingCX, when agents miss accepting a new message, they receive a pop up that says "A pending message timed out before you were able to accept. You will not be presented new messages unless you confirm that you can take them." There are two options that the agent can select from, either "No new messages" or "Accept new messages". We understand why that pop-up and options are necessary but it would be nice if there were some customizable options for this feature. It may be helpful to remove that message entirely because if an agent is actively looking at the RingCX screen (if they're on a supervisor call or something similar), she/he won't know to choose one of the two options available. If that is not possible, it may be helpful to configure the system to automatically log the agent out of the platform if they miss a message.