My First Born Super Admin let the company, i had to step in to maintain the system. In my situation, I needed to assume the First Born Super Admin Role, remove two users, access their email, and add two more users. Not having much experience with Ring Central I called support. The process to actually do this was astoundingly bad.

To assume the First Born Super Admin Role, I had to change user information on the First Born Super Admin to reflect my information, and i had to change my old one to a new user. The problem with this, is the password, pin, security questions, emergency contact location stays on the original account... so you change the name, and email, then you either have to go in and manually change everything on the account, or give the new user all that info to change it themselves.

This is completely insecure, unsafe and a nightmare to manage, i am shocked by how broken this is... if it was an alpha product i would understand, but you're actually charging money for this.