Move from generic email profile to existing or new Customer Profile
When we get RingCentral voicemail email notifications, we cannot move and merge the VM/email to an existing customer profile with out permanently associating the "notify@ringcentral.com" to that one customer account every time another comes in.
Example:
Ringcentral sends a VM notification email, sent from notify@ringcentral.com to our email queue.
The VM call from caller ID is from 734-999-9999.
That number is associated with John Smith, a customer profile visible from a previous interaction
with that customer.
We'd like to move that VM over to the John Smith profile manually (or via a workflow if possible by using the phone info) without merging the notify@ringcentral.com email/RingCentral notification service to the John Smith profile. This would keep the VM in the proper customer profile, without forcing any future RingCentral notifications showing up only as John Smith as we receive new VMs from all of our other customers.
This could also apply to all other generic "noreply" emails from other companies we work with.
