Request to add a “Coming Up” schedule events feature within the CXone Agent interface, similar to what exists in MAX Agent. This enhancement would display the next scheduled events—such as Break, Lunch, or End of Shift—directly on the main screen, allowing agents to view time-sensitive schedule items without needing to navigate to the full schedule tab. The feature would pull real-time data from existing scheduling APIs and display events occurring within a short time window (e.g., the next 60–90 minutes). The “Coming Up” panel should be lightweight, auto-refreshing, and clearly visible, showing event type, start time, and optionally, a countdown. This helps agents manage their time more effectively, stay aware of upcoming breaks, and improve schedule adherence. Admins should have the ability to configure visibility and event types shown. This enhancement supports agent productivity and well-being by reducing the need for manual checks and improving user experience within CXone Agent.