It would greatly enhance usability and efficiency if users had the ability to organize or group contacts within the "Favorite Contacts" section and the "Heads-Up Display (HUD)" in the RingCentral platform.

The implementation of this feature would allows users to create custom groups or folders within both the Favorite Contacts list and the HUD. This would allow for better organization, quicker access, and a more intuitive user experience—particularly for users who manage a large number of contacts, departments, or teams.

Suggested Examples could be as follows:
--Department Grouping: A receptionist or operator could group contacts by department (e.g., Sales, Support, IT) for faster transfers and call handling.

--Role-Based Organization: Grouping contacts based on roles (e.g., Managers, Team Leads, Interns) could streamline communication workflows.

--Custom Tags or Labels: Allowing users to assign tags or labels to contacts and filter by those tags would give even more control.

Suggested Features:
--Drag-and-drop functionality to rearrange or assign contacts to groups.

--Ability to collapse/expand groups for a cleaner interface.

--Optional color coding or icons for different groups.

--Group visibility synced between Favorites and HUD, or separately managed based on user preference.

--Group-level presence visibility, so users can quickly scan the availability status of an entire team.

Benefits:
--Improved productivity and response time.

--Reduced time spent searching through unstructured contact lists.

--Enhanced call management and collaboration.