46 results found
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Add presence status sync / data driven routing to Salesforce connector
A few suggested changes with respect to this connector:
1. Manage ambassador presence in the Salesforce omnichannel console for channels managed by RingCentral (presence status sync)
2. Use Salesforce to define omnichannel routing strategies (data driven routing)
3. Consistent management of the response base across channels (Use SFDC reply assistant)3 votes -
Delete conversation history from customer side
add a new option or button to delete chat history from customer side
7 votes -
3 votes
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Synchronize a single address for each Google My Business source connected to the platform
When connecting a Google My Business source to Engage Digital, we would like users to be able to synchronize a limited number of addresses in the "locations to synchronize" field, so that they only receive messages from those addresses, and not all messages attached to the GMB account.In our case, users must be able to register a single address in the "Locations to synchronize" field without other addresses being uploaded automatically.
1 vote -
Add send voice note option in the SDK
It's helpful for the customers instead of typing their inquiries. Also, the chatbot can handle it so it's an advantage
3 votes -
Better digital support for bank branches
The ask is for Engage Digital to better support digital interactions, which are becoming critical to many banks' business.
3 votes
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