Skip to content

Contact Center & RingCX

Contact Center & RingCX

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

67 results found

  1. Idea is to create and add structured message templates (Quick replies etc.) directly using Engage Digital UI at least for first message/OOO rather than having to leverage APIs.

    7 votes
    How important is this to you?
  2. A few suggested changes with respect to this connector:
    1. Manage ambassador presence in the Salesforce omnichannel console for channels managed by RingCentral (presence status sync)
    2. Use Salesforce to define omnichannel routing strategies (data driven routing)
    3. Consistent management of the response base across channels (Use SFDC reply assistant)

    4 votes
    How important is this to you?
  3. add a new option or button to delete chat history from customer side

    7 votes
    How important is this to you?
  4. 3 votes
    How important is this to you?
  5. When connecting a Google My Business source to Engage Digital, we would like users to be able to synchronize a limited number of addresses in the "locations to synchronize" field, so that they only receive messages from those addresses, and not all messages attached to the GMB account.In our case, users must be able to register a single address in the "Locations to synchronize" field without other addresses being uploaded automatically.

    1 vote
    How important is this to you?
  6. It's helpful for the customers instead of typing their inquiries. Also, the chatbot can handle it so it's an advantage

    3 votes
    How important is this to you?
  7. The ask is for Engage Digital to better support digital interactions, which are becoming critical to many banks' business.

    3 votes
    How important is this to you?
1 2 4 Next →
  • Don't see your idea?