Skip to content
← RingCentral Ideas

Contact Center & RingCX

Contact Center & RingCX

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

52 results found

  1. Report for Call Riding

    We would like to get/run a report to determine who is riding/staying to transferred calls.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. User extensions groups Ring All

    If using a Different User Extension to set up (like)a call queue group, and assigning a user who has a ring all setup (for example if the user has MS Teams and Deskphone), it will work if you call the user the "ring all" will work, however, if you include the user in a User Extension to set up (like)a call queue group, it will not ring both (MS Teams and Deskphone) and you need to add the each DL's of (MS Teams and Deskphone) to the call handling of User Extension to set up (like)a call queue group to…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Search recordings by not only Date range but also include a time range

    Finding a call when you have just a date there is constant scrolling / next page presses to locate a desired call, you should be able to limit the results to also include time in the start and end dates.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. SMS Logs Filter by Department

    It would be helpful to add Department to the filtering options in the SMS Logs under Reports. In addition the ability to download what is filtered would be much more efficient than parsing in Excel.

    3 votes
    1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Admin Portal: "Automatic" or "Manual" desktop app update push for new releases

    Allow controlled release of desktop app releases by Admin. Combine with "Desktop app version report" feature to help audit app version information across the company.

    Have slider option for "Automatic" (current deployment strategy) or "Manual" for a company wide initiated release of the latest version to all desktop app instances using an "install" button to release the updates.

    Current "automatic" strategy leads to uncontrolled releases for our end users. This unpredictability leads to disconnected / dropped / missed calls while the user waits for the desktop app to upgrade and, if necessitated, desktop phone to reboot.

    We have a monthly…

    3 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Increase character limit for RingCentral emails/ username to at least 79 characters

    Currently, there's an email character limit for usernames in RingCentral MVP. This is a problem specifically when we need to enable Integration with Azure since Azure has 79 character limits and it causes issues with Teams Integration and provisioning.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

    Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

    Ideally, we want the option to listen to calls at 0.8x, 1.25x, 1.5x, 1.75x and 2x.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Ability to allow call recording to record those calls that were missed/ unanswered

    Ability to allow call recording to record those calls that were missed/ unanswered

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Call routing that feature that will go back to the top once it's at the bottom

    The customer would like a feature wherein a routing system works that will go back to the top once it's at the bottom.

    2 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. combine similar ideas

    There seems to be a lot of overlapping ideas. Is there a review process to combine similar ideas. there by letting your team know that is really important. there are over 7000 ideas, some of them must be the same.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Admin Portal Add Manaul Configuation Paramenters to Push to Phones

    I have Avaya J159 phones that have a feature called Do Not Disturb (DND). If a user sets the phone to DND, that doesn't synchronize back to the server so DND does NOT show up in the contact list, or anywhere else so staff know they are in a DND/Unavailable state. If I log into the web interface for the phone, I can disable the feature and make staff set their availability on RC desktop or mobile. Since there isn't anything in Admin Portal that allows me to selectively disable features, I have to go to every phone and disable…

    2 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Have the option on the call queue to modify fix in order to ring groups

    Allows admin users to modify the call queue ring settings to have an option to create ring groups under fix in order

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
1 3 Next →
  • Don't see your idea?