36 results found
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Increase Voicemail Box Co-Recipient Limit
Description:
Currently, RingCentral voicemail boxes have the following limitations:Each voicemail box can have a maximum of 15 co-recipients.
Each user can be a co-recipient of up to 5 voicemail boxes.
Many customers, especially those in management or HR roles, require voicemail notifications to be accessible to a larger group. A common use case is for an employee call-in line, where multiple managers or supervisors need access to voicemails for absence tracking.Feature Request:
Increase the co-recipient limit per voicemail box beyond 15 users.
Allow greater flexibility in assigning users to multiple voicemail boxes.
Alternatively, provide an option to send…14 votes -
Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries
I would like to suggest a couple of feature enhancements to simplify the use and management of the following:
- Phonebook (Agent Tools and Voice queues and skills)
- Special ANI (Voice queues and skills)
- Blocked ANI (Channels)
Currently, we can only add a name and note to individual Phonebook entries in Agent Tools. It would be highly beneficial if we could add this functionality Special ANI and Blocked ANI to allow customers to better manage and identify phone numbers.
We can currently only import numbers natively through the RingCX admin portal for Special ANI. It would be helpful if we had…
21 votes -
Restrict Email Updates to Authorized Domains in User Profile
Feature Request: Restrict Email Updates to Authorized Domains in User Profile
Description:
Add an option in the RingCentral Admin Portal that allows Super Admins to enforce email domain restrictions for extension profiles. This feature would restrict users from updating their email addresses to ones outside of the company's authorized domains. When enabled, if a user attempts to enter an email address that is not part of the pre-approved domain(s) (e.g., @company.com), the system will block the update and display a notification explaining the restriction.Features and Capabilities:
Domain Restriction Setting for Email Updates: A setting within the Admin Portal under…11 votes -
Emergency response location as potential breach of GDPR regulation
Admin users are able to view standard users' emergency response locations, which may be considered a potential breach of GDPR regulation
4 votes -
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
3 votes -
Feature Request: Default Site Setup Templates
Feature Request: Default Site Setup Templates
Dear RingCentral Product Team,
I would like to submit a feature request for the ability to create Default Site Setup Templates within the RingCentral Admin Console. This feature would significantly improve efficiency and reduce manual work when setting up new sites with standard configurations.
Feature Overview
• The ability to create and apply templates for new site setups would allow for consistent configurations across multiple sites. The template could include predefined settings, such as:• Main number, fax number, and third external number for call queues.
• Routing rules for the main line, including…
7 votes -
Ability to see if someone is having calls forwarded TO them
Currently, we do not have the ability in the RC Admin Portal to see if someone is having calls forwarded TO them. Adding this feature would greatly help in seeing if someone is unknowingly having calls forwarded to them from another user/queue.
20 votes -
Adding Guam phone number
Ability to Add Guam Phone Number - Currently Guam Phone number is not supported and we would like to request to support Guam Phone Number
6 votes -
performance report - Call Result not tagged as abandoned if will transfer to another extension
Performance Report - Calls from queue will not be tagged as abandoned calls in the performance report if the call will transfer to another extension
2 votes -
Performance Report
Ability to see the total hours the agent is logged in on the app or DND
2 votes -
Audit Trail - Ability to view the audit trail for 1 year or more
Audit Trail - Ability to view the audit trail for 1 year or more
4 votes -
Remove PIN in Call Queues
Customer is requesting to have an option to remove PIN when an specific area code - phone number reached to their call queue and requires them to enter a PIN
2 votes -
Feature Request: Support for Corporate Directory and LDAP on Yealink T53
Feature Request: Support for Corporate Directory and LDAP on Yealink T53
Dear Product Team,
I hope this message finds you well. I am reaching out to propose a feature request to enhance the compatibility of RingCentral services with the Yealink T53 BYOD device.
Background
Currently, the Yealink T53 is not supported for the Corporate Directory feature or LDAP integration in the RingCentral Admin Portal. This limitation creates challenges for customers using the T53, as they are unable to access centralized contact management capabilities. These features are available on the supported T53W model but remain inaccessible for T53 users.Feature Request…
4 votes -
Pin admin navigation menus
Need the ability to either pin open sub navigation menus, or have them expend under the navigation menu like ring ex.
Example screenshot of the sub navigation menu that I'm referencing above.
4 votes -
Report DID's SMS campaign & SMS Status
We need to generate a report that shows numbers that have SMS enabled but not assigned to a campaign.
We can currently generate a report that shows a number's SMS capability and we can check the numbers if they are associated to an SMS campaign or not but not an actual report that would show both
7 votes -
Auto-receptionist
Customer wanted to have a seperate settings for the second auto-receptionist number on the account so she can set up a different call routing for a different number that is assigned to the auto-receptionist.
1 vote -
call recording using delegate
Ability to access Call Recording when using delegate phone number without filtering by extension
3 votes -
[Quality Management] Allow scheduled evaluations to be transferred to another team
A staff member was transferred to another team after an evaluation was issued but before it was concluded. This staff member now has a different leadership team and the previous leadership team would like to transfer the evaluation to them. their team had not been updated in a timely manner in contact center so the call no longer relates to the previous team but they cant transfer it to the new team or remove it from their scheduled evaluations. They would like there to be an option to transfer it to another team but were unable to find any means…
1 vote -
Customizing Faxes: Removing "@rcfax.com" domain from email to fax
When sending a fax via email, the fax header and cover letter currently include the full email address (ie: 1234567890@rcfax.com. The customer only wants the destination fax number (ie: 1234567890) to appear on the header and the coversheet aligning with their branding and improving readability for receipients.
This enhancement would provide gerater flexibility and professionalism, catering to customer-specific needs and increasing satisfaction with the email to fax feature.
2 votes -
Feature Request: Enable Admin Access to Configure SCP Parameter 1201
The customer is experiencing an issue where they are unable to receive faxes on numbers forwarded to a site. The resolution involves enabling SCP Parameter 1201: "Company/site FAX should follow company/site call rules". However, this feature is not currently available for the customer to enable directly via their Admin Portal.
Provide customers with the ability to enable SCP Parameter 1201 through the Admin Portal to allow them greater control over their fax configurations and avoid dependency on support for activation.
Customer Impact:
Inability to receive faxes as expected on site-forwarded numbers without support intervention.
Additional delays in resolving fax-related issues…3 votes
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