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20 results found

  1. Feature Request: Restrict Email Updates to Authorized Domains in User Profile

    Description:
    Add an option in the RingCentral Admin Portal that allows Super Admins to enforce email domain restrictions for extension profiles. This feature would restrict users from updating their email addresses to ones outside of the company's authorized domains. When enabled, if a user attempts to enter an email address that is not part of the pre-approved domain(s) (e.g., @company.com), the system will block the update and display a notification explaining the restriction.

    Features and Capabilities:
    Domain Restriction Setting for Email Updates: A setting within the Admin Portal under…

    8 votes

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  2. Currently, we do not have the ability in the RC Admin Portal to see if someone is having calls forwarded TO them. Adding this feature would greatly help in seeing if someone is unknowingly having calls forwarded to them from another user/queue.

    18 votes

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  3. Ability to Add Guam Phone Number - Currently Guam Phone number is not supported and we would like to request to support Guam Phone Number

    5 votes

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  4. Need the ability to either pin open sub navigation menus, or have them expend under the navigation menu like ring ex.

    Example screenshot of the sub navigation menu that I'm referencing above.

    4 votes

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  5. Ability to access Call Recording when using delegate phone number without filtering by extension

    3 votes

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  6. We need to generate a report that shows numbers that have SMS enabled but not assigned to a campaign.

    We can currently generate a report that shows a number's SMS capability and we can check the numbers if they are associated to an SMS campaign or not but not an actual report that would show both

    5 votes

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  7. The customer is experiencing an issue where they are unable to receive faxes on numbers forwarded to a site. The resolution involves enabling SCP Parameter 1201: "Company/site FAX should follow company/site call rules". However, this feature is not currently available for the customer to enable directly via their Admin Portal.

    Provide customers with the ability to enable SCP Parameter 1201 through the Admin Portal to allow them greater control over their fax configurations and avoid dependency on support for activation.

    Customer Impact:

    Inability to receive faxes as expected on site-forwarded numbers without support intervention.
    Additional delays in resolving fax-related issues…

    2 votes

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  8. It would be useful to see either from a user perspective or a number perspective if the number is associated with a SMS campaign. Currently, if you need to remove a number from a campaign there is no way to know which one it is in. You have to search each campaign one at a time. Being able to see which campaign the number is attached to, or see if it is attached at all would be useful. That or provide the ability to add a number to a target campaign, even if it exists in an existing campaign.

    4 votes

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  9. For Admin users on NICE In Contact, it would be helpful to be able to have an option on a security role to automatically share all dashboards. I believe this could be done on the old style dashboards, but on the new version, these have to be manually shared with a user, which makes supporting faults with them more complex

    2 votes

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  10. As per article https://support.ringcentral.com/article-v2/8211.html?brand=RC_US&product=RingEX&language=en_US, "Admins can create a hierarchical structure of billing codes that reflect their organization by department or location and RingCentral account, and allocate incurred expenses to better understand and assign costs."

    The only workaround is to set a role that has access to the Billing tab and Cost Center. We don't have an option yet for assigning an administrator to a specific cost center.

    2 votes

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  11. There are several unneeded and unprofessional audio files included in the Global Audio Files library. These either need to be removed by RingCentral or allow deletion from our CX instances.

    For example, one file says "You are eligible to receive your Shell gift card" and other states "you can have lower rates on your electric bill".

    1 vote

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  12. a feature that transfers incoming calls to an Interactive IVR menu only when the call queue is full and no agents are available to answer. Currently, the only option is to transfer the call to voicemail if no one picks up.

    This new feature would allow callers to choose how they would like to proceed, such as leaving a message or requesting a callback.

    1 vote

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  13. We would like to get/run a report to determine who is riding/staying to transferred calls.

    3 votes

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    • would like internal calls to bypass user hours
    • Clients also call users directly and follow user hours
    • On after hours they do internal calls and being routed to voicemail

    Proposed solution
    - If you go to my extension, after hours there should be an option to either send to voicemail or internal calls send to phone

    1 vote

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  14. If using a Different User Extension to set up (like)a call queue group, and assigning a user who has a ring all setup (for example if the user has MS Teams and Deskphone), it will work if you call the user the "ring all" will work, however, if you include the user in a User Extension to set up (like)a call queue group, it will not ring both (MS Teams and Deskphone) and you need to add the each DL's of (MS Teams and Deskphone) to the call handling of User Extension to set up (like)a call queue group to…

    2 votes

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  15. Enable syncing of contact/address book across all users
    Allow the the super admin to sync their contacts to the other users to create a universal contact/address book for the company

    atm there is bulk add in diretorory thru admin portal this doesnt work
    need to do thru call logs , and app and have option to add to whole server, or give access to users

    1 vote

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  16. Finding a call when you have just a date there is constant scrolling / next page presses to locate a desired call, you should be able to limit the results to also include time in the start and end dates.

    2 votes

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  17. Currently, there's an email character limit for usernames in RingCentral MVP. This is a problem specifically when we need to enable Integration with Azure since Azure has 79 character limits and it causes issues with Teams Integration and provisioning.

    2 votes

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  18. Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

    Ideally, we want the option to listen to calls at 0.8x, 1.25x, 1.5x, 1.75x and 2x.

    1 vote

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  19. Ability to allow call recording to record those calls that were missed/ unanswered

    1 vote

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