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  1. I would like to suggest a couple of feature enhancements to simplify the use and management of the following:

    • Phonebook (Agent Tools and Voice queues and skills)
    • Special ANI (Voice queues and skills)
    • Blocked ANI (Channels)
    1. Currently, we can only add a name and note to individual Phonebook entries in Agent Tools. It would be highly beneficial if we could add this functionality Special ANI and Blocked ANI to allow customers to better manage and identify phone numbers.

    2. We can currently only import numbers natively through the RingCX admin portal for Special ANI. It would be helpful if we had…

    9 votes

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  2. Feature Request: Restrict Email Updates to Authorized Domains in User Profile

    Description:
    Add an option in the RingCentral Admin Portal that allows Super Admins to enforce email domain restrictions for extension profiles. This feature would restrict users from updating their email addresses to ones outside of the company's authorized domains. When enabled, if a user attempts to enter an email address that is not part of the pre-approved domain(s) (e.g., @company.com), the system will block the update and display a notification explaining the restriction.

    Features and Capabilities:
    Domain Restriction Setting for Email Updates: A setting within the Admin Portal under…

    9 votes

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  3. Currently, we do not have the ability in the RC Admin Portal to see if someone is having calls forwarded TO them. Adding this feature would greatly help in seeing if someone is unknowingly having calls forwarded to them from another user/queue.

    18 votes

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  4. Feature Request: Default Site Setup Templates

    Dear RingCentral Product Team,

    I would like to submit a feature request for the ability to create Default Site Setup Templates within the RingCentral Admin Console. This feature would significantly improve efficiency and reduce manual work when setting up new sites with standard configurations.

    Feature Overview
    • The ability to create and apply templates for new site setups would allow for consistent configurations across multiple sites. The template could include predefined settings, such as:

    • Main number, fax number, and third external number for call queues.

    • Routing rules for the main line, including…

    5 votes

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  5. Ability to Add Guam Phone Number - Currently Guam Phone number is not supported and we would like to request to support Guam Phone Number

    5 votes

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  6. Need the ability to either pin open sub navigation menus, or have them expend under the navigation menu like ring ex.

    Example screenshot of the sub navigation menu that I'm referencing above.

    4 votes

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  7. We need to generate a report that shows numbers that have SMS enabled but not assigned to a campaign.

    We can currently generate a report that shows a number's SMS capability and we can check the numbers if they are associated to an SMS campaign or not but not an actual report that would show both

    6 votes

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  8. Allow editing of Call Detail Record info instead of manual pass.

    2 votes

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  9. Ability to access Call Recording when using delegate phone number without filtering by extension

    3 votes

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  10. When sending a fax via email, the fax header and cover letter currently include the full email address (ie: 1234567890@rcfax.com. The customer only wants the destination fax number (ie: 1234567890) to appear on the header and the coversheet aligning with their branding and improving readability for receipients.

    This enhancement would provide gerater flexibility and professionalism, catering to customer-specific needs and increasing satisfaction with the email to fax feature.

    2 votes

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  11. For Admin users on NICE In Contact, it would be helpful to be able to have an option on a security role to automatically share all dashboards. I believe this could be done on the old style dashboards, but on the new version, these have to be manually shared with a user, which makes supporting faults with them more complex

    3 votes

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  12. Feature Request: Support for Corporate Directory and LDAP on Yealink T53

    Dear Product Team,

    I hope this message finds you well. I am reaching out to propose a feature request to enhance the compatibility of RingCentral services with the Yealink T53 BYOD device.

    Background
    Currently, the Yealink T53 is not supported for the Corporate Directory feature or LDAP integration in the RingCentral Admin Portal. This limitation creates challenges for customers using the T53, as they are unable to access centralized contact management capabilities. These features are available on the supported T53W model but remain inaccessible for T53 users.

    Feature Request…

    2 votes

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  13. In the admin center under reports and call log, there is an option for delivery options so you can have a report emailed to you. The problem is, you can only create one. There is no option to save a report and create more. What if I want to create a daily report, a weekly report and a Monthly report but they are all for different calls? There should be the ability to add multiple of these so I can setup multiple scheduled reports.

    2 votes

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  14. The customer is experiencing an issue where they are unable to receive faxes on numbers forwarded to a site. The resolution involves enabling SCP Parameter 1201: "Company/site FAX should follow company/site call rules". However, this feature is not currently available for the customer to enable directly via their Admin Portal.

    Provide customers with the ability to enable SCP Parameter 1201 through the Admin Portal to allow them greater control over their fax configurations and avoid dependency on support for activation.

    Customer Impact:

    Inability to receive faxes as expected on site-forwarded numbers without support intervention.
    Additional delays in resolving fax-related issues…

    2 votes

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  15. It would be useful to see either from a user perspective or a number perspective if the number is associated with a SMS campaign. Currently, if you need to remove a number from a campaign there is no way to know which one it is in. You have to search each campaign one at a time. Being able to see which campaign the number is attached to, or see if it is attached at all would be useful. That or provide the ability to add a number to a target campaign, even if it exists in an existing campaign.

    4 votes

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  16. Add 2N Intercom in the list of supported devices for IP Intercom

    1 vote

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  17. option to on and off the automatic call recording announcement if they already have their company greeting recording so it will not paly the announcement twice.

    1 vote

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  18. Enable syncing of contact/address book across all users
    hi jess this doesnt work can you please contact me

    1 vote

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  19. Audit Trail - Ability to view the audit trail for 1 year or more

    1 vote

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    • would like internal calls to bypass user hours
    • Clients also call users directly and follow user hours
    • On after hours they do internal calls and being routed to voicemail

    Proposed solution
    - If you go to my extension, after hours there should be an option to either send to voicemail or internal calls send to phone

    2 votes

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