For governance and security, we need to be able to use the Audit log to identify who and when a role (custom admin role in our case) was given access to another site, or access from removed from a site. This is not shown in the audit trail and creates a gap in our ability to manage and audit our security risks! We have over 150 sites to manage, so the audit trail for a site added to a users admin access is vital.

For bigger companies with multiple admins making changes it is important for accountability to trace as many moves / adds changes as possible. We would like to increase the maximum higher than the current 10,000 total records 

I'd like to get a more granular view of call handling and routing. That is, to know that call was received on main number, then user selected option 3 from IVR and was transferred to Billing IVR and then chose option 5 for Southeast Region, which simultaneously rang all three agents until Agent 1 picked up. I know most of this is available in the call log, but on rare occasions, I need to see exactly why a call was routed exactly as it was.

It would be beneficial to have an option to extend the audit trail search limit beyond 180 days, allowing access to a broader range of results.

Audit Trail - Ability to view the audit trail for 1 year or more

Recording Playback audit is very important to our business and was a standard feature in many other contact center platforms.
Thanks,

Please come up with an Audit trail feature in RingCX similar to the one in EX.
This audit trail should be able to track account configuration changes along with the person who did.

I checked the RCX feature called "Audit log" but it seems to be a combination of system configuration changes mixed with voice and digital channel interactions. I think these voice and digital interactions should be completely separate from the audit trail and instead have a log of its own. Kind of like the call log feature in Ring EX.

So in other words 2 logs. One for account configuration changes and the other for communications (voice and digital)

Very important to monitor who is connected when you deploy new users. No method currently for end customer to monitor users connection during deployment.

We have a customer who is also seeking more information within the Audit trail regarding changes in Presence Sync statuses (MS Teams EA). Here is a JIRA ticket that unfortunately has no solution at the moment.
The customer is honestly hoping to see more details within the audit trail.

Additionlly being able to Filter specific users and save the report so you dont have to keep "re-buliding" the report each week or day.

YES, very much needed

Audit trail should have some more details. Currently, when an action, such as do not disturb is changed, it identifies the source as the user. It would be extremely helpful in diagnosing issues to have the source be the specific app/device of the user to properly identify the trigger.

For Example, if DND is set, I want to know if the DND was set on the phone, in the app, or via Teams Presence Sync. Currently I just know the user. This would also help address the concerns in idea 48034967

When looking at audit trail, we need to see more accurate posting for people setting to DND, locking the computer, logging out of queues etc. Currently the only entry is called "user set DND to Off" or "On

We are a company that makes many changes on the properties of the forwarding for our extension and it would be helpful if we can recall changes that is up to 1 year on the audit trail

Agree, I just discovered one of my templates was changed and confirmed with support there is no way to tell when it was changed and who did it. All I can see is successful application of the template. In this case I found the issue because someone had changed the template to where it did not overwrite any settings, and I was thus unable to apply it. I have templates for each of my offices that overwrite: caller ID, hold messaging, e-911 address, and presence. These are critical to our phone operations. If someone was changing settings in there for any reason whether malicious or careless, I don't really have any way to know.

This seems very dangerous to me, not having an audit trail. A bad actor can, at will, make any changes to any template, then an innocent person using that template can cripple an organization and not know it. The likelihood is low I admit but it's not zero.The innocent then gets blamed because they are on the audit trail and the bad actor is not implicated in any way. This is a security hole and should not be an idea or suggestion that might or might not get implemented. Should be part of ISO9000 / HITRUST, IMOI’d even contemplate initiating an email notification at the modification of any template to the primary account 101. Maybe a checkbox if the customer wants it.

Currently, we use the Teams Embedded app and have presence sync turned on. While that feature works pretty well, it's not a great practice that the presense sync is tied to my admin account. If I were to leave the company, or my account were to get disabled for any reason, it would break the integration.Would prefer to use a shared secret or certificate or some other authentication mechanism.ALSO... If you look through the audit trail in RingCentral, it's full of entries for every time someone's status changes in Teams. Why is this tied to my admin account? Couldn't RC automatically tie it to the super admin account, or just not tie it to any account at all in the audit trail?

Admin User would like to have the capability to view the login information such as email address that his user utilizes for logging in to the RC platform whether its on the RC app or service portal

For RingCentral MVP Admins to view changes done in each section of the Administration setting for Messaging; especially the Manage data retention policy.

If it is signed in to the app, we cannot see it on the audit trail, but if it is accessed on the web portal, it should be showing in the audit trail. It will not show on the audit trail if it is a successful sign in the RingCentral desktop/web app.