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How can we improve RingCentral?

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30 results found

  1. Any possible way to make it show how many agents available in the transfer skill while looking them up in the transfer phone book?

    1 vote
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  2. call back function in call queues for long waiting callers

    we as Vodafone ringcentral users are missing "call me back function " to allow customers calling our Technical call center to decide after waiting period to request a call back by a simple prompt. If the customer has no number published an information to the customer that he has to provide the phonenumber by voicemail would be great. At the moment we have to see if a workaround could be used but that is not convenient for a modern call center application

    3 votes
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  3. WFM - ability to schedule holidays in hours and not days.

    WFM - ability to schedule holidays in hours and not days. We have Agents who work a variety of hours and shifts and the holiday scheduler is of no use if we cannot schedule holidays in hours.

    We decided to use another holiday tool for Agents to request holidays and they have to be manually marked in the schedule as holiday activity because the inability to request holidays in hours meant WFM was not usable for this activity.

    2 votes
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  4. Salesforce Integration: Call Result Field Porting

    It would be awesome to port the Call Result field to Salesforce so we can AUTOMATICALLY categorize the types of calls we are handling instead of just the amount alone. The ported disposition field is not sufficient as we do not use it.

    2 votes
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  5. Please make it so I can make an unavailable status <30 minutes

    Please make it so I can make an unavailable status <30 minutes. I can only set an alarm to remind me to kick someone out of a status being used after a call vs how we can set ACW to whatever time we'd like.

    1 vote
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  6. Customer is requesting to use 511 number as their extension

    Customer is requesting to use 511 number which is specifically assigned as a Global emergency and special service numbers.

    3 votes
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  7. Alarm System with Cloud Phone Line_ BT Account

    Need to connect an Alarm System to the BT Cloud phone account

    1 vote
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  8. Custom Fax Cover Sheet

    Please add the "Notes (optional)" field to any custom fax coversheet. At present, it only shows up on the templates provided. Once a custom coversheet is uploaded, the field disappears. Senders need to be able to add notes/comments when they have their own Custom fax cover sheet.

    3 votes
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  9. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

    The customer wants to have an option to configure the RingCentral Pulse for Contact Center like a desk phone. They want the feature to notify and ring louder. They also want to configure the feature like a dedicated phone line.

    2 votes
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  10. Remove Prefix for UK

    Customer want to remove prefix when a caller is contact the main number and the call is being routed to Call Queue

    1 vote
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