30 results found
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Allow Multiple Agents to Save Disposition Notes Separately in Salesforce During Call Transfers
When a call is transferred internally, the agents are unable to save both sets of notes when dispositioning the call. The notes from the first agent are replaced by the notes from the second agent.
Steps to Reproduce:
• The receiving agent shared the SFDC link with the previous agent (The agent who's transferring the call) to allow them to leave their notes.
• The second agent, who received the call, then entered the disposition note within the Phone App on Salesforce.
• However only the second agent's note will be left saved in SalesforceBackground:
• The Phone app…
14 votes -
Notify clients via email when service is down. Include a link or poll
Notify clients via email when service is down. Include a link or poll to respond with 'Yes we are down' or 'No we are not experiencing service issues'. I was not able to submit a case yesterday when the system was down even though that is what you all said to do in your 'updates'.
7 votes -
Grouping & Organizing Contacts in "Favorite Contacts" and the "HUD"
It would greatly enhance usability and efficiency if users had the ability to organize or group contacts within the "Favorite Contacts" section and the "Heads-Up Display (HUD)" in the RingCentral platform.
The implementation of this feature would allows users to create custom groups or folders within both the Favorite Contacts list and the HUD. This would allow for better organization, quicker access, and a more intuitive user experience—particularly for users who manage a large number of contacts, departments, or teams.
Suggested Examples could be as follows:
--Department Grouping: A receptionist or operator could group contacts by department (e.g., Sales, Support,…3 votes -
Setting up a time limit for calls, like Google’s call duration
Setting up a time limit for calls, like Google’s call duration (where calls are automatically limited to a set time), this can typically be implemented in several ways depending on the platform you’re using.
3 votes -
Feature Request – Ability to Broadcast Updated Number Location
Feature Request – Ability to Broadcast Updated Number Location
I’d like to request a feature enhancement to allow RingCentral to update and broadcast the current location of a number.
Currently, while we can update and broadcast the new CNAM, we do not have a tool to push an updated location for the number. This causes issues where, even after our SCP updates the location internally, calls to certain numbers still display the old, inaccurate location.
Implementing this capability would improve accuracy and ensure that the correct location is reflected when calls are made.
4 votes -
AI generated call notes/summary be sent to the ZOHO contact record that was called
Our customer requests the integration of AI-generated call notes and summary features from the RC App with their ZOHO CRM.
5 votes -
Addition of SIP Status Codes to CDR Reports or API Download
To enhance call center performance assessment and transparency, it is requested that SIP Status Codes be added to CDR reports or made available for download via API. This feature would enable better analysis of call data and provide valuable insights into call outcomes.
4 votes -
Delete *86 on call logs
Customer would like to have the option to delete the logs if they misdial *86
2 votes -
Enhanced Calibration Report
Within QM, provide a more robust calibration report that shows each evaluator's scores/comments by question type with the variance. At this time, we have to run a separate report on each evaluator to see the variance but you cannot easily compare the evaluators for the most valuable calibration meetings.
8 votes -
when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution
googling for solutions quite often brings me to ideas.ringcentral.com
just marking it as "already exists" is not very helpful, we create ideas because we haven't found the solution on support.ringcentral or looking at the apps/settings.
please link the guide or add some instruction to the idea or create a guide and then link to it.
marking as already exists is not VERY helpful ;)
2 votes -
display extension
We would like the ability to have department and extension visible for the CID. There is currently only a max character count of 14 which wont fully allow for both extension and department to be displayed.
1 vote -
Show caller ID when Transferring Calls
The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transferred the call away.
1 vote -
Add Global Hotkeys
The RingCentral Windows OS desktop app does not have the ability to use or set global hotkeys to do tasks such as answer or end calls. This would be extremely helpful to have the ability to answer or end a call no matter what active window I'm in so I don't have to fumble around to find the active RingCentral window to answer or end a call.
1 vote -
Ring When Emails and Chats are Transferred
Ring Central does not currently ring when an email or a chat is transferred to another team member. I would like to see ring central implement the ringing functionality so that the user receiving the transfer is alerted to the new email or chat.
1 vote -
Significant Opportunity within the Financial Services Industry for RingCentral
Allow for Corporate monitoring of RingCentral Text Messaging for Broker/Dealer Compliance Departments.
Text messaging is not allowed for business purposes for Financial Advisors due to regulations that require those messages to be monitored. In order to allow this, my firm contracts with a provider to monitor those communications. However, this requires a separate phone number be established for clients to send text messages. Clients do not differentiate between their Advisors phone numbers when texting so this approach does not work well. If you are able to allow access to text messages for users that can be monitored, you would be…1 vote -
I want my selected contacts (Limited File) from my iphone
I want my selected contacts (Limited File) from my iphone imported in bulk into Ring Central. Joon allowed that function. I suspect your new competitor, Zoom, does that too. I need this done ASAP to have adequate functionality.
1 vote -
Wealthbox CRM Integration
Are there any plans to create an integration of RingCentral to WealthBox? Seems there are a lot of requests
2 votes -
Salesforce Integration: SLA Hit/Miss and SLA Answer Rate
It would be awesome to port the SLA Hit/Miss and SLA Answer Rate fields to Salesforce as this is our most important data point.
3 votes -
Porting Numbers from Local Phone Provider in Japan or Korea to RingCentral
"I tried to porting-in phone numbers from local phone Provider in Korea and Japan to RingCentral in 2023.
Unfortutately, it did not work.
I am wondering if there is any update on porting numbers in Korea and Japan."5 votes -
There will be an available buttons in Desk phones to switch custom rules
They would like to have a buttons or line keys on the physical phone wherein they can switch custom rules so that they would not access the Admin portal instead.
1 vote
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