41 results found
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Report for Call Riding
We would like to get/run a report to determine who is riding/staying to transferred calls.
4 votes -
Transfer Analytics
I would like to see the number of transfers and who a transfer goes to in the Analytics tab. Currently, you need to go into the Analytics tab, go to Performance Reports > Calls, and click on the individual call to see what occurred. I have to manually sort through all of this data now to see how many transfers are coming from our Operator Queue and where they are going.
3 votes -
Remove PIN in Call Queues
Customer is requesting to have an option to remove PIN when an specific area code - phone number reached to their call queue and requires them to enter a PIN
3 votes -
Create Multiple Call Log Detail Settings
In the admin center under reports and call log, there is an option for delivery options so you can have a report emailed to you. The problem is, you can only create one. There is no option to save a report and create more. What if I want to create a daily report, a weekly report and a Monthly report but they are all for different calls? There should be the ability to add multiple of these so I can setup multiple scheduled reports.
3 votes -
Assigning an administrator for Cost Centers
As per article https://support.ringcentral.com/article-v2/8211.html?brand=RC_US&product=RingEX&language=en_US, "Admins can create a hierarchical structure of billing codes that reflect their organization by department or location and RingCentral account, and allocate incurred expenses to better understand and assign costs."
The only workaround is to set a role that has access to the Billing tab and Cost Center. We don't have an option yet for assigning an administrator to a specific cost center.
3 votes -
Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.
Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.
Ideally, we want the option to listen to calls at 0.8x, 1.25x, 1.5x, 1.75x and 2x.
3 votes -
User extensions groups Ring All
If using a Different User Extension to set up (like)a call queue group, and assigning a user who has a ring all setup (for example if the user has MS Teams and Deskphone), it will work if you call the user the "ring all" will work, however, if you include the user in a User Extension to set up (like)a call queue group, it will not ring both (MS Teams and Deskphone) and you need to add the each DL's of (MS Teams and Deskphone) to the call handling of User Extension to set up (like)a call queue group to…
3 votes -
Search recordings by not only Date range but also include a time range
Finding a call when you have just a date there is constant scrolling / next page presses to locate a desired call, you should be able to limit the results to also include time in the start and end dates.
3 votes -
Increase character limit for RingCentral emails/ username to at least 79 characters
Currently, there's an email character limit for usernames in RingCentral MVP. This is a problem specifically when we need to enable Integration with Azure since Azure has 79 character limits and it causes issues with Teams Integration and provisioning.
3 votes -
Auto-receptionist
Customer wanted to have a seperate settings for the second auto-receptionist number on the account so she can set up a different call routing for a different number that is assigned to the auto-receptionist.
2 votes -
[Quality Management] Allow scheduled evaluations to be transferred to another team
A staff member was transferred to another team after an evaluation was issued but before it was concluded. This staff member now has a different leadership team and the previous leadership team would like to transfer the evaluation to them. their team had not been updated in a timely manner in contact center so the call no longer relates to the previous team but they cant transfer it to the new team or remove it from their scheduled evaluations. They would like there to be an option to transfer it to another team but were unable to find any means…
2 votes -
2N Intercom
Add 2N Intercom in the list of supported devices for IP Intercom
2 votes -
IVR Transfer for Full Call Queues
a feature that transfers incoming calls to an Interactive IVR menu only when the call queue is full and no agents are available to answer. Currently, the only option is to transfer the call to voicemail if no one picks up.
This new feature would allow callers to choose how they would like to proceed, such as leaving a message or requesting a callback.
2 votes -
Ability to allow call recording to record those calls that were missed/ unanswered
Ability to allow call recording to record those calls that were missed/ unanswered
2 votes -
FIX YOUR BULK EDIT.
FIX YOUR BULK EDIT.
A bulk edit of queues doesn't maintain the Abandon Time and SLA Time. It resets the values to 30 seconds even though the bulk edit mode shows Multiple Values are in those fields. Just leave them what they were.
1 vote -
Managing the Do Not Disturb feature in the RingCentral app and Admin Portal
Bring back the option to manage DND of each users and to have it edited as well in the User Template. Article: https://support.ringcentral.com/article-v2/3770.html?brand=RC_US&product=RingEX&language=en_US&pills-nav=admin
1 vote -
Overflow Group Display Settings
Customer would like to have a feature where in the display settings of initial call queue will be reflected if the call was transferred to overflow group if the maximum wait time is reached.
1 vote -
Bulk download all devices and digital lines
Option to bulk download all devices and digital lines so customers don't need to contact us if they need to retrieve the file
1 vote -
RCEX - Ability to choose a queue to answers call from
Ability for the agents added to multiple queues to choose which queue will they answer calls from. Other than just accepting the queue.
1 vote -
Automatically Add and/or Remove Shared Voicemail Extension
Option to add or remove the user shared voicemail if they are out of office
1 vote
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