417 results found
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Request for dead air/long pauses reporting feature in Ring Central
I am writing to request a feature for the Ring Central tool that would allow us to report instances of dead air/long pauses during calls. It would be incredibly helpful for our team to have this feature as it would allow us to monitor call quality and ensure that our customers are having the best experience possible. When reviewing an interaction, we have the ability to skip the silence so I think this data can be tracked and reported.Thank you in advance.
2 votes -
Add Contact Center to the Uptime History Report
Add Contact Center to the Uptime History Report
2 votes -
Corporate Directory for Yealink T41S
Our customer with User ID: 63422418004 wants to set up a Corporate Directory for their Yealink T41S. Yealink T41S is not on the list of the supported phones to have a Corporate Directory.
2 votes -
Max agent to have toast notifications in windows for inbound calls
It would be helpful if the Max agent was able to push Toast Notifications for inbound calls where a toast notification pop's up within windows with an accept/reject option that when click brings the CC MAx agent window to the front.
2 votes -
Copy Contact Center Holidays
Just having the ability to copy holidays from one hours of operations profile to multiple others would save a ton of time. I see similar requests to this but not specifically hours of operations in Contact Center.
2 votes -
New report: approver time off details
A report that shows who approved time off through WFM/ Manage Requests function. You can see who approved each request but a report would help with a larger WFM team and review who is making the approvals, including system approvals. Details: Who submitted the request, date of when the request was submitted, the date requesting off, who approved the request and the date it was approved, also include manager or dept informaton for the requestor
2 votes -
Add an adherence widget to the dashboard
Would be great to have an adherence metric widget to the dashboard. The options in WFM dashboard don't address adherence percent.
2 votes -
Show CCRN Numbers dialed from Max to MVP as the CCRN Name
When users dial from the Contact Centre Max system to a MVP User using the Global Address Book the caller shows as the first created user on MVP on the MVP User's side.
2 votes -
RCCC Place Partial Time off in Time of Planning
Would be useful for WFM RTAs in setting up partial time offs more quickly rather than adding it manually
2 votes -
RCCC Time off Always on Top
Any schedule with a Time Off/ OOO Activity should be placed on top. it is quicker to have it be seen by any scheduler/WFM RTA
2 votes -
Tag a Call as Abusive
Does RingCentral have the functionality to Red flag a number to the agents.For example - If a caller is abusive , can we add a flag that will notify the agent getting the call through RingCentral that they have a potentially abusive caller ?
2 votes -
Quickbase CRM
Integrate with Quickbase CRM
2 votes -
Play back DTMF tones in Max keypad
I have a team on CXOne that calls out to other businesses that have up front IVR menus. They would find it useful when selecting an option on the Max keypad would trigger an audible DTMF tone back to them.
2 votes -
Able to filter on activity type on adherence report
Would like the ability to filter and remove Planned or unplanned activities type from the adherence report. Currently anyone whose schedule is updated with planned/unplanned time out they show as 100% adherence. That gets rolled into the team summary and there overall average goes up but in reality that agent was not to adhere to a schedule so should not count towards the overall true schedule adherence for the team. Would like to see true or actual activities in a roll up for adherence.
2 votes -
Voicemail recipient when blind transfer
The client wanted to have a feature that when they transfer the call to the recipient and was not answered, the voicemail will go the recipient not to the originating extension.
1 vote -
List multiple dial-in numbers on RCV invitation
Add setting to default multiple numbers for dial-in and one-tap on the RingCentral Video meeting invite. Most importantly, there should be options for different localities/countries. The feature of multiple numbers for one-tap is already available for internal RingCentral employees as shown in the demo for webinar listed below. The feature of multiple dial-in numbers listed on invitations was available in RingCentral Meetings, RCM.
Discover the power of RingCentral Video meetings
Wednesday, August 13, 2025, 11:00 AM (Central Time (America/Chicago))
https://w.ringcentral.com/w/a/join/AgABD2jTK2ZIP9IRSulzACnQQuUBmBrfnXEKxJIsh0i735JCHfrTSTmGvlpMfVlUWxJhn7EimTpx2w?route=4c7777bd1f866f85&pw=bd4748027cd0d3c8678eedeff09db0a1a09cd8560ab797f4fddde9059f0a30dd.1 vote -
Remove ringing sounds when trying to dial another number/extension in conference call
When on a call and another call is transferred to our lines, the new call will ring through the existing call preventing us from being able to hear the person we're talking to. We can't just transfer a call we need to have a separate window open with the other users to see if they're on the phone already and then we can transfer from yet another window. This program requires 3 different windows just to function.
If we figure out how to silence the new call from ringing through then we receive a surprise voicemail.
1 vote -
workforce management & outlook Integration
An integration to outlook and/or teams that allows for a meeting scheduled through these calendars to then reflect the information on the WFM calendar. Assigning a meeting to someone who has an assigned schedule the system would then put a timeslot for the meeting onto the WFM calendar instead of having to be scheduled in both areas.
1 vote -
Improving RingCentral User Experience
- Unified Communication View
We understand how a consolidated view of call logs and message threads—similar to WhatsApp’s conversation flow—would greatly enhance communication tracking. Your suggestion to display calls and messages chronologically within a single thread, complete with timestamps, is an excellent idea and will be shared with our Product Management team for consideration in future updates.
- Search and Contact Display
We agree that presenting all communication history (calls, voicemails, and messages) in a single, unified search view would improve usability. Our team is exploring ways to streamline this experience to reduce fragmentation and enhance productivity.
- Contact Editing Experience
We recognize…
1 vote -
Assign 1 number to different brands
Customer is looking for a way or option to assign multiple Brands/Campaigns to 1 number.
1 vote
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