714 results found
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Allow the "Floating Status window" to show the Status of Agents in new CXOne Dashboard.
When the Admin hovers the mouse pointer over the “Active Contact,” a floating window would appear showing the Agent’s current status. This should be the same in the New Dashboard version, working in tandem with the dropdown "Agent Status" option.
1 vote -
It would be great if the RingCentral phone number that comes in on lead calls, was to auto populate Agent OS, thus cutting down the time to
Also auto populate the location ID from RingCentral to Agent OS.
1 vote -
List multiple dial-in numbers on RCV invitation
Add setting to default multiple numbers for dial-in and one-tap on the RingCentral Video meeting invite. Most importantly, there should be options for different localities/countries. The feature of multiple numbers for one-tap is already available for internal RingCentral employees as shown in the demo for webinar listed below. The feature of multiple dial-in numbers listed on invitations was available in RingCentral Meetings, RCM.
Discover the power of RingCentral Video meetings
Wednesday, August 13, 2025, 11:00 AM (Central Time (America/Chicago))
https://w.ringcentral.com/w/a/join/AgABD2jTK2ZIP9IRSulzACnQQuUBmBrfnXEKxJIsh0i735JCHfrTSTmGvlpMfVlUWxJhn7EimTpx2w?route=4c7777bd1f866f85&pw=bd4748027cd0d3c8678eedeff09db0a1a09cd8560ab797f4fddde9059f0a30dd.1 vote -
Remove ringing sounds when trying to dial another number/extension in conference call
When on a call and another call is transferred to our lines, the new call will ring through the existing call preventing us from being able to hear the person we're talking to. We can't just transfer a call we need to have a separate window open with the other users to see if they're on the phone already and then we can transfer from yet another window. This program requires 3 different windows just to function.
If we figure out how to silence the new call from ringing through then we receive a surprise voicemail.
1 vote -
Meeting Scheduler
In meeting scheduler the current duration is required in minutes (ex. 420 minutes). Calculating minutes for an all day meeting seems archaic. There should be a drop down to choose hours and minutes or at least be able to choose a start and end time i.e. 9:00am - 4:00pm.
1 vote -
Unavailable code colors
We would like more than one unavailable code color. This would make it easier at a glance to distinguish between certain meetings or trainings. Currently the "busy" (unavailable) code color is orange. The problem is if an agent or supervisor is coded unavailable for calls during the day their base schedule shows orange. If I need to also schedule a meeting on that same schedule it's also orange. This makes it difficult to visually see the difference between the two. The system should be able to handle more than one unavailable code.
1 vote -
Call Queue Overflow in Alphabetical Order
Requesting Call Queue (Overflow) - Route calls to members to add an option for "Alphabetically Order"
1 vote -
Would like the ability to perform QM evaluations on reskill to reskill calls
Would like the ability to perform QM evaluations on reskill to reskill calls - both agents that are on a call internally
1 vote -
1 vote
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workforce management & outlook Integration
An integration to outlook and/or teams that allows for a meeting scheduled through these calendars to then reflect the information on the WFM calendar. Assigning a meeting to someone who has an assigned schedule the system would then put a timeslot for the meeting onto the WFM calendar instead of having to be scheduled in both areas.
1 vote -
Improving RingCentral User Experience
- Unified Communication View
We understand how a consolidated view of call logs and message threads—similar to WhatsApp’s conversation flow—would greatly enhance communication tracking. Your suggestion to display calls and messages chronologically within a single thread, complete with timestamps, is an excellent idea and will be shared with our Product Management team for consideration in future updates.
- Search and Contact Display
We agree that presenting all communication history (calls, voicemails, and messages) in a single, unified search view would improve usability. Our team is exploring ways to streamline this experience to reduce fragmentation and enhance productivity.
- Contact Editing Experience
We recognize…
1 vote -
Assign 1 number to different brands
Customer is looking for a way or option to assign multiple Brands/Campaigns to 1 number.
1 vote -
Be able to use the disposition filter in the RingSence portal.
Be able to use the disposition filter in the RingSence portal.
1 vote -
Remove Agent Leg B RingCentral App Recording Button
Remove the button for recording on RingCentral app if it is used as Agent Leg B as it confuses the customer whether their calls are recorded or not; needs to be recorded, etc.
1 vote -
A report that will show Quick Responses and the assigned channel
A report that can be pulled showing all quick responses and their assigned channel within digital.
1 vote -
Agent Facing Quality Averages/ Date Filter
The same view that a Quality Manager has of an agents quality performance (quality averages and date range/ filter) should be available as an agent facing enhancement in an agents MyZone.
1 vote -
busy
We have custom workflows for calls which are not answered. It would be good to allow calls to follow down the same route when BUSY on another call or on a TEAMS call. It makes no sense not to allow this when customer workflows are being used.
1 vote -
Remotely change Hours of Operation Branch Override in Nice InContact
In an emergency (i.e. fire alarm requiring a site evacuation) it would be useful to be able to set the Nice InContact Hours of Operation Emergency Branch Override remotely. That way Contact Center calls could be routed elsewhere during the emergency.
Even if it's a script created in a Studio that could be triggered by calling a number ?1 vote -
Allow for contacts to be sorted and displayed by last name
Allow for contacts to be displayed and sorted by last name
1 vote -
Significant Opportunity within the Financial Services Industry for RingCentral
Allow for Corporate monitoring of RingCentral Text Messaging for Broker/Dealer Compliance Departments.
Text messaging is not allowed for business purposes for Financial Advisors due to regulations that require those messages to be monitored. In order to allow this, my firm contracts with a provider to monitor those communications. However, this requires a separate phone number be established for clients to send text messages. Clients do not differentiate between their Advisors phone numbers when texting so this approach does not work well. If you are able to allow access to text messages for users that can be monitored, you would be…1 vote
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