810 results found
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RCCC Time off Always on Top
Any schedule with a Time Off/ OOO Activity should be placed on top. it is quicker to have it be seen by any scheduler/WFM RTA
2 votes -
Tag a Call as Abusive
Does RingCentral have the functionality to Red flag a number to the agents.For example - If a caller is abusive , can we add a flag that will notify the agent getting the call through RingCentral that they have a potentially abusive caller ?
2 votes -
Quickbase CRM
Integrate with Quickbase CRM
2 votes -
RC Phone App migration to RC App (Unified) to be more easier.
Hi – my only outstanding question was whether RC has any plans to make the migration off of RC Phone any easier, meaning allow us to change user defaults globally, or just at the admin level (like we could from Meetings to Video). Trying to chase down every single (non-sophisticated) user to make a manual configuration setting change is an unnecessary administrative burden. Hopefully, if RC is encouraging migration, there are plans to allow Admins to make that change.
2 votes -
Play back DTMF tones in Max keypad
I have a team on CXOne that calls out to other businesses that have up front IVR menus. They would find it useful when selecting an option on the Max keypad would trigger an audible DTMF tone back to them.
2 votes -
Being Able To Send Outbounds Faxes From Email Without Attaching A File
We Would Like To Be Able To Send Faxes Out By Just Tying A Message In The Body Of Our Email When Using "Email To Fax" And Without Having To Attach A File Such As PDF. The Body of The Email Should Just be The First Page. We Send Out Alot Of 1 Page Emails Which Needs To Be 1 Page Fax And Do Not Want To Turn Everything Into A File
2 votes -
Able to filter on activity type on adherence report
Would like the ability to filter and remove Planned or unplanned activities type from the adherence report. Currently anyone whose schedule is updated with planned/unplanned time out they show as 100% adherence. That gets rolled into the team summary and there overall average goes up but in reality that agent was not to adhere to a schedule so should not count towards the overall true schedule adherence for the team. Would like to see true or actual activities in a roll up for adherence.
2 votes -
How to set an agent to unavailable if they forget to log out after a shift
How to set an agent to unavailable if they forget to log out after a shift
1 vote -
Allow for custom sorting of your current messages like alphabetically by user name/contact.
Right now messages are show chronologically. Allow for custom sorting such as alphabetically by user name or contact.
1 vote -
manual outbound
Manual Outbound calls should still be able to be reported on in analytics. Not just individual queues or campaigns should have this. Currently only ACE shows data on how many outbound calls there are. I have asked members on RingCentrals end and there wasn't really a good answer about this, I found the ACE portion myself.
1 vote -
SMS Email Notifications Without Message Content
We would like the option to receive an email notification when a new SMS/text message is received in RingCentral without including the contents of the text message in the email.
Currently, SMS email notifications include the actual message content. Disabling the notification removes the email notification entirely.
We would like an option similar to voicemail notifications where the email simply alerts the user that a new message was received.
Example:
You received a new text message in RingCentral.
1 vote -
AVOID WHOLE CALL TO DISCONNECTION WHEN U HAVE INCOMING CALL ON HOLD WHILE U ARE ON A OUTGOING CALL
AVOID WHOLE CALL TO DISCONNECT WHEN U HAVE INCOMING CALL ON HOLD WHILE U ARE ON A OUTGOING CALL
1 vote -
Enhance MAX Agent – Immediate Call Rerouting After Decline/Ignore in RingCentral App
Enhance MAX Agent to immediately route a contact to the next available agent when the current agent selects Decline/Ignore in the RingCentral App.
Currently, when an agent receives a contact through MAX Agent and selects Decline/Ignore in the RingCentral App, the contact remains in the refusal state until the configured MAX refusal timeout expires before it can be routed to another available agent.
The requested enhancement is for MAX Agent to recognize the agent's explicit Decline/Ignore action immediately, release the contact, and make it available for routing to the next eligible agent without waiting for the refusal timeout.
This would…
1 vote -
There should be some sort of BING or pop-up if you are in working, personal, or initial login after 10 minutes.
There should be some sort of BING or pop-up if you are in working, personal, or initial login after 10 minutes. This way if you went on personal for a moment but forget to put yourself back in available, a nice sound or prompt may remind you that you need to go back to available.
1 vote -
Option to remove inbound and answered calls from agent details in analytics live reports
Could you please make an option so I can toggle off how many inbound and answered calls other agents are taking in the agent details within analytics in live reports? It creates a sense of competition among staff and they don't (myself included) want to see that information about each other but they do need to be able to see the other agent details like who is accepting calls or not.
1 vote -
Audio Settings section to be added to settings.
I recommend that future updates consider implementing audio settings that display the currently active input and output devices. Additionally, providing adjustable volume controls for both incoming audio and microphone input. It may also be helpful to include options for customizing or separating tones for inbound audio, if applicable.
The most beneficial feature would be a visual interface displaying current audio settings, allowing users to manually adjust levels similar to the sound settings available in Windows.
1 vote -
Customizable Columns in 'My Cases' Portal (Closure Date, Activity History, etc.)
Currently, the "My Cases" portal provides a great high-level overview of our support tickets, but the fixed column layout forces users to click into each individual case to find critical information. When managing dozens of cases, this creates a lot of unnecessary clicking and slows down our workflow.
We lack the ability to sort or view closed cases by their actual resolution dates, or instantly see what the last action taken was.
Proposed Solution:
Please add a column configuration tool (like a gear icon) to the "My Cases" list view that allows users to add, remove, and rearrange columns based…1 vote -
a toggle for agents to ta a breath and still get paid to inform or ask question on a particular survey or ask question.r ask questions
A toggle for agents to ta a breath and still get paid to inform or ask question on a particular survey or ask question ask questions kind of like a pause button.
1 vote -
Incoming call notification ringing time
When we receive a call, it rings for very less time. This time should be increased.
1 vote -
Dark mode option for the screen interface.
It would be helpful to have an option to change the interface into a dark mode for user's with sensitivity to blue lights and other vision impairments.
1 vote
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