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Please move Auto-answer option and settings to an Admin Controlled environment instead of agent controlled

Please move Auto-answer option and settings to an Admin Controlled environment instead of agent controlled. Please remove the Inbound Auto-Answer setting from Agent permissions, moving this setting to Admin Only. Currently agents can control and adjust this setting at any time wither intentional or accidental impacting service levels for ALL skills/LOB's.

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Jeffrey shared this idea  ·   ·  Report…  ·  Admin →
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  • Mickey commented  ·   ·  Report

    Subject: Stop users from changing auto answer settings
    Description: We have auto answer switched on but I want to be able to prevent the agents from changing the settings and turning this off on their softphones. Is there a way we can set this so the agents can't change the setting themselves?