Settings and activity
106 results found
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11 votes
Mickey
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155 votesMickey
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3 votesMickey
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1 vote
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commented
Subject: See older Shared Texts
Description
We have a shared text number: ***.***.***. The agent is only able to go back 3 days in the past. How can I get her access to see text older than 3 days? -
3 votesMickey
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commented
Subject: Invite By Phone During Meeting
Description
Good morning,
Has the Invite by Phone while in an active meeting been made unavailable?
That option is no longer showing in our invite options. We only have Copy meeting link or Invite by email.
The only thing I can find online in regards to troubleshooting this is to tell the administrator but as an admin, I haven't been able to find this setting.
Thanks. -
11 votes
An error occurred while saving the comment Mickey
commented
Subject: Invite By Phone During Meeting
Description
Good morning,
Has the Invite by Phone while in an active meeting been made unavailable?
That option is no longer showing in our invite options. We only have Copy meeting link or Invite by email.
The only thing I can find online in regards to troubleshooting this is to tell the administrator but as an admin, I haven't been able to find this setting.
Thanks.Mickey
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4 votesMickey
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An error occurred while saving the comment Mickey
commented
Subject: Quick question on phone number masking.
Description
Is there a way we can create masking phone number and track called and other matrix from each of the masked phone numbers. Meaning, we buy one phone number and create 25 masked or aliases phone numbers, use each for display advertising, then track calls, sms and other inbounds for each of the masked numbers? If not is there a feature we can add accomplish this. From my research online it may be something we have to integrate with something like CallRail or DialogTech. Thank you. -
9 votesMickey
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4 votesMickey
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257 votes
An error occurred while saving the comment Mickey
commented
Description
Hello, We were advised they were working on being able to add additional people to fax lists so they can receive the faxes. Has this been accomplished yet?Mickey
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25 votes
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commented
Subject: Adding additional contacts to fax receiving list
Description
Hello, We were advised they were working on being able to add additional people to fax lists so they can receive the faxes. Has this been accomplished yet? -
7 votesMickey
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13 votesMickey
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134 votesMickey
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An error occurred while saving the comment Mickey
commented
Subject: Texting History
Description
I am unable to access texts this a phone number in 2023. It is imperitive that I have these text conversations. -
3 votesMickey
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9 votesMickey
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39 votesMickey
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An error occurred while saving the comment Mickey
commented
We are interested in implementing an automatic dialer capable of calling up to 6 people simultaneously
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15 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant) · Admin →Mickey
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208 votes
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commented
Subject: Unknown calls
Description: According to call logs and the recipients backup it up, we see that our CEO, XXXXXXX ext 5200, made a call to another employee, XXXX XXXX ext 5216, at 11:36am. However, we followed up with Bruce and he claims he never made that call since he was in a meeting. His desk phone also doesn't show that an outbound call was made by him so we aren't sure how this call was being made.
Is there some way you can tell us if this call came from a physical phone or possible one of his RC apps?An error occurred while saving the comment Mickey
commented
Subject: Spoofed phone numbers
Description
We'd like to report that we are receiving calls from frustrated people saying our phone number called them and then hung up. We have no record of the outgoing phone calls - these would be calls from our extension lines. It appears that someone is using out phone numbers to dial out. Please let us know what we need to do to stop this from happening. Thanks!Mickey
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72 votes
An error occurred while saving the comment Mickey
commented
When we receive the VM for our call queue, it has the caller id of our front desk, not the caller id of the originating caller.
What can we do to fix this?Mickey
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Subject: ACW/Wrap up timer not showing
Description
For the wrap up response, there is no sub-status or timer when a specialist is in wrap up. Unavailable is the only status we see - nothing to specifically indicate wrap up.