Settings and activity
46 results found
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8 votes
Mickey
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7 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Mickey
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4 votes
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commented
Subject: Provisioning desk phones with extension instead of DID on display Line
Description:
We are using YeaLink SIP-T33g phones and I don't want to display a users DID on the top line of the phone, but rather a person's internal extension. I know you can go into each phones settings manually but this is a pain to set up. Can you set up a custom configuration so i don't have to go into each phone manually and also risk it getting written over when it goes to provision again? Or is there a way to do this through the admin interface? Thank you.Mickey
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5 votes
An error occurred while saving the comment Mickey
commented
We recently discovered that standard users within our RingCentral environment are able to see the “Admin Portal” option in the top-right menu of their user interface when logged in.
Although these users do not have administrative privileges and cannot make administrative changes, the option is still visible on their screen. For clarity and to prevent confusion among end users, we would like to know if there is a way to remove or hide the Admin Portal option from appearing for standard users when they log in.
Ideally, we would like the Admin Portal link to only be visible to users who have administrative roles assigned within RingCentral.
Could you please confirm:
If this behavior is expected for standard users
Whether there is a configuration or role-based setting that allows us to hide the Admin Portal option from non-admin users
Thank you for your assistance.Mickey
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7 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR) · Admin →Mickey
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1 voteMickey
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13 votesNew · 3 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →
An error occurred while saving the comment Mickey
commented
We need the ability to disable all user from being able to turn off the Notes options on their RC App? We are integrating RC with Zapier and want all call notes data.
Mickey
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10 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR) · Admin →Mickey
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8 votesMickey
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12 votesMickey
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265 votes
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commented
Subject: Setting up voicemail drop
Details:
I do not have the option on my RC application to setup a voicemail drop.Mickey
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7 votesMickey
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4 votesMickey
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3 votesMickey
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An error occurred while saving the comment Mickey
commented
Report generated that shows over the last year how the extension calls were handled
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4 votesMickey
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8 votes
An error occurred while saving the comment Mickey
commented
I'm using Grandstream GXP2140 IP phones etc and have found it impossible to perform "Direct IP dialing" between phone and ATA, if and only if a RingCentral account is registered to the sending phone. However, another provider (VOIP.MS) imposes no such restriction. Direct IP is my "intercom" methodology and we need that. Google AI tells me RingCentral's system is proprietary and disallows Direct IP dialing.
Mickey
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37 votes
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commented
Subject: Outbound Caller ID
Description: I'm trying to get the outbound caller id for the site to match the phone number for the Metro Customer Support location.Mickey
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52 votes
An error occurred while saving the comment Mickey
commented
Subject: Pausing call recording in RC to RC calls
Description: We've noticed that we cannot pause the recording (during the transmission of CC numbers for example) if the call is being placed between two RingCentral customers. Is this accurate and if so, is there a plan for resolving this?
Thank youMickey
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24 votesMickey
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5 votesMickey
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The customer has expressed satisfaction with RingSense, highlighting its tracking and setup features. However, he noted a limitation in admin capabilities, specifically the inability to set up and manage AI coaching feedback notifications for the team.