Settings and activity
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10 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →Mickey
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Subject: Enabling AI Receptionist to Route After Hours Calls
Description: We have enabled the AI Receptionist to answer calls on one of our numbers. The number is not our main number. AIR has been configured to transfer by context, with a number of different rules in place, including a rule to transfer to our customer service extension. However, our customer service is only available for a set number of hours. For, after hours, the calls need to be transferred to an IVR. How can this after hours rule be enabled in AIR?
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6 votesMickey
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10 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →Mickey
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14 votesMickey
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Subject: Turn on SMS Texting for 1 Day
Description: I'm wondering if it might be possible to turn the texting feature back on for a day or week on just my phone number (651-461-3119) so I can get an MFA code to it and then I'll switch the MFA source once I've got the code. I used my work direct line for a credentialing account back in 2024 when we had texting enabled, but with our texting turned off now on our company account, I can't get the -
15 votesMickey
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9 votesMickey
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20 votesMickey
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I’ve gone through the available reports in RingCentral, but unfortunately, the existing reports don’t give us all the details we need to properly track our team’s calling performance.
We’re hoping to have a report that shows, by agent and by day:
Total outbound dials
Calls that were answered/connected
Calls that went to voicemail or were not answered
Calls that resulted in a booking/appointment
Conversion or success rate based on the dialing activity
We’re wondering if this is something your development team could customize or build into a report for us, using the call data that RingCentral already captures.
Our main goal is to be able to see not just the number of calls being made, but how those calls are progressing into actual conversations and, ultimately, bookings. This would really help us measure the team’s calling activity and effectiveness.
Could you let us know if a custom report like this is possible, or if there’s another way to pull this level of detail from RingCentral?
Thank you for your help!