Settings and activity
205 results found
-
37 votes
An error occurred while saving the comment An error occurred while saving the comment 
Mickey
commented
Subject: Not receiving vendor OTPs via SMS
Description: Our two configured inbound numbers are not receiving OTP texts from multiple vendors, despite successfully receiving standard test texts from personal cell phones.An error occurred while saving the comment Mickey
commented
Subject: Inbound SMS Issue: Not Receiving Vendor OTPs
Description: We have configured two inbound numbers for SMS, but they are currently failing to receive one-time passwords (OTPs) from several vendors. Standard SMS delivery is working, as testing with a personal cell phone was successful.Mickey
supported this idea
·
An error occurred while saving the comment Mickey
commented
Subject: Multifactor Authentication Issue
Description
We have users saying they are being forced to use a multifactor authorization app in order to log into the RingCentral application. I need to know how to disable that and set it back to regular text messages. -
50 votesMickey
supported this idea
·
-
39 votesMickey
supported this idea
·
An error occurred while saving the comment Mickey
commented
Account owner requested a complete CSV export of all inbound/outbound call logs across all extensions from Jan 1, 2022, to present.
Reason: Legal matter.
Required fields: Date/time, direction, From/To numbers, handling extension/queue, duration, result, and call recording ID.
Context: Client noted the standard portal only retains 12 months of data.
-
2 votesMickey
supported this idea
·
An error occurred while saving the comment Mickey
commented
Confirm whether RingEX Chat MCP is supported for third-party MCP clients such as Cursor (not only ChatGPT/Claude), and what account or app permissions we need on our RingCentral tenant; and/or
Whitelist / register the OAuth redirect URI used by Cursor’s MCP connector for our account (or tell us the exact redirect URI we should register on a RingCentral app so OAU-109 clears); and/or
Point us to the right team if Labs MCP access or redirect allowlisting is handled separately from standard Developer Support. -
42 votesMickey
supported this idea
·
An error occurred while saving the comment Mickey
commented
One of our users receives MFA codes to (954) ***-XXXX, but yesterday, a user requested a code around 7:20pm Eastern, and the MFA code was never received.
I believe they requested multiple.
I did not see any rules on the user's account that would disable it while out of office.
Can you please check on your end for any issues? The last working code was requested at 2:12pm Eastern -
10 votesMickey
supported this idea
·
An error occurred while saving the comment Mickey
commented
Subject: SMS related support for Mindlance inc Account
Description
Hi RC Team,
This is to inform you that one of the user’s extension/phone number text messages needs to be forwarded to another person’s RC number.
Could you please check and confirm? -
14 votesMickey
supported this idea
·
-
208 votesMickey
supported this idea
·
-
11 votes
An error occurred while saving the comment Mickey
commented
The issue- the ring central HUD screen did not correctly show his status. Please review
Mickey
supported this idea
·
-
8 votesMickey
supported this idea
·
-
10 votesMickey
shared this idea
·
-
10 votesMickey
supported this idea
·
-
8 votesMickey
supported this idea
·
-
6 votesMickey
supported this idea
·
-
13 votesMickey
supported this idea
·
-
10 votesMickey
supported this idea
·
-
11 votes
An error occurred while saving the comment Mickey
commented
Is there a way to run a report that can show me usage reports on how many calls were made to numbers and how many were faxes? I could not find a way to get that information from analytics or the call log. I need it for the past 30 days.
-
4 votesNew · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams · Admin →Mickey
supported this idea
·
-
6 votesMickey
supported this idea
·
-
5 votesMickey
supported this idea
·
Subject: SMS issue - vendor OTPs failing
Description: We set up a couple of phone numbers to receive incoming texts. While regular texts from a personal cell phone go through just fine, neither number is getting the automated OTPs from our vendors.