Settings and activity
69 results found
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1 vote
Mickey
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3 votes
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8 votes
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commented
Subject: Remove message and text
Description: How can we get rid of these so users don’t see them in the app. We don’t want users to be able to message with the app either. Its another form of governance. We want users to only use teams for messaging.Mickey
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13 votes
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commented
Subject: Stop users from changing auto answer settings
Description: We have auto answer switched on but I want to be able to prevent the agents from changing the settings and turning this off on their softphones. Is there a way we can set this so the agents can't change the setting themselves?Mickey
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12 votesMickey
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6 votesMickey
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14 votes
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commented
Subject: MIssing messages
Description: Apparently some people aren’t getting my texts, and I’m not getting some as well. For example, one client I was in a group chat with between borrower and LO, the LO could see my text but it appeared the borrower could not. Similarly, in one text thread, I was seeing some messages from borrowers, but now I’m not. Is there a way I can submit screenshots?Mickey
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7 votesMickey
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15 votesMickey
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3 votesMickey
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An error occurred while saving the comment Mickey
commented
Subject: Key Presses
Description: The customer currently has on their MiCloud system the following key presses. can these be duplicated to the RC IVR Menu's.
#: login to voicemail
Timeout: connect to extension after 1st prompt, not 3rd.
To Many Errors: Hang Up
Invalid entries: Repeat Prompt
Multiple Digits: Connect to extension. -
10 votesMickey
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33 votesMickey
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12 votesMickey
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6 votesMickey
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17 votesMickey
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7 votesMickey
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5 votesMickey
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4 votesMickey
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8 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR) · Admin →Mickey
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6 votes
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commented
When creating a second webinar, a user is unable to invite any cohosts or panelist receiving an error message that she is able to invite 0 more.
We have checked and she has not invited anybody and recreated the webinar just in case.Mickey
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Subject: Question about the phone line
Description: I'd like to know if it's possible to have a single line with two different numbers. Currently, I have two different lines and I'd like to combine them into one so the phone rings at both the hotel and my office with you. Thank you.