Settings and activity
152 results found
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41 votes
Mickey
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7 votesMickey
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9 votesMickey
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57 votesMickey
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31 votesMickey
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9 votesMickey
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19 votesMickey
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7 votesMickey
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17 votesMickey
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43 votesMickey
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16 votesMickey
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35 votes
An error occurred while saving the comment An error occurred while saving the comment Mickey
commented
We currently have Automatic Call Recording (ACR) enabled for a specific group of users, as we are doing a pilot of Ringcentral Ace and we have the "Allow mute in auto call recording" feature checked in our system settings.
When our users are on external calls, they are able to successfully pause and resume the recording without any issues. However, when users are on internal, extension-to-extension calls, clicking the pause/stop recording button fails and throws an error message.
Because ACR automatically records internal calls, our users need the ability to pause the recording during sensitive internal discussions (such as conversations with HR).Mickey
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An error occurred while saving the comment Mickey
commented
We need the pause feature to work on internal calls for call recording when account is set to record all calls.
An error occurred while saving the comment Mickey
commented
*9 feature does not work on internal calls to pause recording when set to record all calls.
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15 votesMickey
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6 votesMickey
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6 votesMickey
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7 votesMickey
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13 votesMickey
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4 votesMickey
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12 votesMickey
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5 votesMickey
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We currently have Automatic Call Recording (ACR) enabled for a specific group of users, as we are doing a pilot of Ringcentral Ace and we have the "Allow mute in auto call recording" feature checked in our system settings.
When our users are on external calls, they are able to successfully pause and resume the recording without any issues. However, when users are on internal, extension-to-extension calls, clicking the pause/stop recording button fails and throws an error message.
Because ACR automatically records internal calls, our users need the ability to pause the recording during sensitive internal discussions (such as conversations with HR).