Settings and activity

140 results found

1. Concurrent call Limit

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jul 6, 2026

2. Full Call Transcript

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jul 6, 2026

3. Add Native SMS/MMS Features Similar to Quo (formerly OpenPhone)

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Mickey shared this idea  ·  Jul 6, 2026

4. Support Skin Tone Selection for Smiley Face Emojis

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jul 6, 2026

5. AI receptionist to record voicemail

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jul 3, 2026

6. Remove Message Tab Completely for Specific Users

   12 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jul 1, 2026

7. SMS that can be send when Messages/SMS not being delivered

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jun 29, 2026

8. New Skill Request: Send Emails

   14 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jun 29, 2026

9. SMS that can be send when Messages/SMS not being delivered

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jun 29, 2026

10. Pause/Mute Recording Option for Internal Calls

    27 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 25, 2026
    An error occurred while saving the comment
    Mickey commented  ·  Jun 25, 2026  ·  Edit…  ·  Delete…

    We need the pause feature to work on internal calls for call recording when account is set to record all calls.

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    Mickey commented  ·  Jun 25, 2026  ·  Edit…  ·  Delete…

    *9 feature does not work on internal calls to pause recording when set to record all calls.

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11. Ability to send fax trough the recipients email instead of their fax number.

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 25, 2026

12. All messages and SMS to an IVR Menu be forwarded to a user

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Mickey shared this idea  ·  Jun 25, 2026

13. Callback Configuration

    11 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mickey commented  ·  Jun 24, 2026  ·  Edit…  ·  Delete…

    Is it possible to change the way the callback request works?
    Currently it says "to get a call back at (number) press 1 to keep holding press any other key"
    Is there a way for us to give an option to use a different number for the callback?
    Please let me know if you need any more information!

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14. disable the DND function

    28 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 23, 2026

15. Custom Rule for Email Notification

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 23, 2026

16. adding auto sms bot to main company number

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 19, 2026

17. Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing

    16 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 19, 2026

18. Call Queue members visibility to calls in queue

    43 votes

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    11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminSeongho Hong (Group Product Manager, RingCentral) responded

    Hi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?

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    Mickey commented  ·  Jun 17, 2026  ·  Edit…  ·  Delete…

    I manage a team of 10 CSRs in one call queue. We are set up using the "Longest Idle" call handling option. Given the nature of our business, we would like to give all active queue members the visibility to see who answered every call (whether or not it was routed to them).
    We formerly used the "Simultaneous" option and that allowed that visibility. Are we able to get this visibility while remaining on the "Longest Idle" option?

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    Mickey supported this idea  ·  Jun 17, 2026

19. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

    10 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 15, 2026

20. Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules

    9 votes

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    Mickey supported this idea  ·  Jun 15, 2026