Settings and activity
236 results found
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18 votes
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1 voteMickey
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4 votesMickey
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41 votes
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14 votesMickey
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9 votesMickey
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10 votesMickey
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5 votes
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I am reaching out to request a booking link that we can send to customers who contact us outside our business hours. The link would allow them to schedule a callback at a convenient time during our regular business hours.
Thank you.Mickey
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5 votesMickey
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20 votesFuture Consideration · 7 comments · Developer Platform, APIs, & Integrations » Integrations: HubSpot · Admin →Mickey
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8 votesMickey
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10 votesMickey
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21 votes
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An administrator is requesting a comprehensive hardware inventory report for their phone deployment to conduct an audit.
They need an export of all active extensions, physical phones, and provisioning profiles.
The requested report must be formatted as a flat grid in either an Excel (.xlsx) or CSV (.csv) file and must include the following specific data points:
1. Extension / User Assignment
2. Device Name
3. Hardware Model
4. MAC Address / Serial Number
5. Current Registration StatusMickey
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8 votes
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The customer has three different accounts logged into RingCentral and switches between them. Their main concern is that when a client calls, they cannot easily identify which company the client is calling.
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10 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →Mickey
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8 votesMickey
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8 votesMickey
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8 votesMickey
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10 votesMickey
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14 votesMickey
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When a call is answered from a Call Queue and then immediately placed into a global Park Location, the system's backend queue timers can sometimes continue to run in the background. Because the call is no longer actively in the queue, pressing 99 fails to trigger the queue's voicemail routing.