Allowing warm transfers from Ring Central desktop to the Contact Center
We would like to see Ring Central correct the issue with warm transfers from Ring Central application to the Contact Center (Nice). According to Ring Central support, there is no capability to do a warm transfer from Ring Central application to Contact Center. This is a major impact to our company since we want to make sure the member is guided to the correct location. Warm transfers also allow employees to pass on information, thus having the member constantly repeating themselves.
Ulyses
shared this idea
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Curt
commented
Agreed, a warm transfer is not a unique niche and needing to use chat to find someone available so we can warm transfer to an extension is not efficient and wastes time.
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Luke
commented
This is quite concerning that a VoIP telephone system does not have the basic functionality of warm transferring a call to the contact centre. Hopefully this issue gets resolved soon!