Details of the enhancement: Ability to search using user extension number in the External Directory Sync search on CXone Agent.

What problem are you trying to solve or what problems does the current functionality cause? It will be easier for the agents to search using user extension number or call queue extension number rather than typing the actual name as it is time consuming. I already raised this case to NICE CXone and their R&D team advised that there is no immediate plans to introduce this functionality. However, they have added this request to their product backlog for future consideration.

What steps did you take to get there?
1. Login to NICE CXone portal and click Agent.
2. Click Directory icon on the left side panel.
3. On the search bar, enter extension number.

How do you want the feature/product to work (proposed solution)? Customer is requesting to add ability to search using extension number in external directory sync search on CXone Agent so it will be easier for the agents to find the user they want to call internally or transfer the call.