Description:
Request a feature that proactively monitors outbound Contact Center Caller IDs for reputation or carrier-side blocking issues and alerts administrators before agents begin experiencing call failures such as “Bad Number.”

The feature should ideally:

Detect when an outbound ANI is being rejected by terminating carriers due to spam/reputation analytics.
Surface the affected Caller ID, carrier response, and reason code in the Admin Portal or Contact Center reporting.
Identify when an ANI is using less than full STIR/SHAKEN attestation.
Provide guided remediation steps or direct links to applicable caller-reputation registration/redress services.
Allow administrators to review the reputation/attestation status of all outbound Caller IDs in one place.

This would reduce the need to investigate individual agents and Caller IDs one at a time and help customers proactively manage large outbound Caller ID inventories.