Settings and activity

25 results found

1. Allow Call Queue Callback Requests When All Agents Are Unavailable

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Melvin shared this idea  ·  Aug 18, 2026

2. Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Edit…  ·  Delete…  ·  Admin →
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   Melvin shared this idea  ·  Jul 31, 2026

3. Enhanced Queue Reporting Metrics in RingEX

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Melvin supported this idea  ·  Jul 22, 2026

4. Queue member desk phone in DND

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Melvin supported this idea  ·  Jul 21, 2026

5. Pass-Through Original Customer ANI to RingCentral Endpoints

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Melvin shared this idea  ·  Jun 26, 2026

6. Control for Automated "Auto Map Users" for Presence Sync Integration in the RingEX side

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Melvin shared this idea  ·  Jun 15, 2026

7. Prevent Browser Throttling (Tab Sleeping) via Native Keep-Alives & In-App Alerts

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Melvin shared this idea  ·  Jun 11, 2026

8. Spam Risk Caller ID to be removed

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   Under Review  ·  49 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melvin commented  ·  May 28, 2026  ·  Edit…  ·  Delete…

   Outbound Caller ID Reputation / Spam Risk Visibility

   Problem Statement:
   Customers are unaware when their outbound caller IDs (especially main company numbers) are being flagged, labeled, or blocked by downstream carriers or spam protection systems until users begin reporting failed calls.

   Currently, troubleshooting requires reactive carrier tracing after customer impact already occurs.

   Requested Features:

   Visibility into outbound CLID reputation status
   Alerts when a number begins receiving elevated rejection/block rates
   Carrier analytics showing repeated SIP 603/603 Decline patterns by destination carrier
   Spam likelihood or attestation health indicators
   Recommendations for remediation:
   rotate outbound CLID
   register branded calling
   improve STIR/SHAKEN attestation
   submit reputation remediation requests
   Ability to test outbound CLID reputation across major US carriers

   Business Impact:

   Reduces customer frustration
   Reduces support escalations
   Improves outbound answer rates
   Helps enterprises protect trusted long-standing business numbers
   Provides proactive rather than reactive support experience

   Save Submitting...
   Melvin supported this idea  ·  May 28, 2026

9. Improve AI/IVR Case Creation Logic to Prevent Duplicate or Incorrect Support Cases

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Melvin shared this idea  ·  May 20, 2026

10. Improve Fax Service Compatibility with Special Characters and Emojis in User Extension Names

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Melvin shared this idea  ·  May 11, 2026

11. MS Teams Presence Sync

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Melvin supported this idea  ·  Apr 8, 2026

12. Ability to still mirror the Voicemail messages in MS Teams to RC App

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    Melvin shared this idea  ·  Mar 12, 2026

13. RingCentral Appstream Support

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    Melvin shared this idea  ·  Mar 5, 2026

14. Ability to Remotely Update or Push Wi-Fi Profiles to Desk Phones via Admin Portal

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    Melvin shared this idea  ·  Nov 6, 2025

15. Display Initiator's Extension Name (Caller ID) on Paging Group Broadcasts

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    Melvin shared this idea  ·  Oct 29, 2025

16. User Provisioning should not have a welcome Email

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    Melvin supported this idea  ·  Oct 10, 2025

17. Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs

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    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Melvin shared this idea  ·  Jul 23, 2025

18. Unable to receive groups SMS for T-mobile numbers

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melvin supported this idea  ·  Nov 19, 2024

19. Performance report align with user call logs

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

    Melvin supported this idea  ·  Oct 10, 2024

20. Ability to mark Text as "Read or Unread" using Office@Hand Unified App (Desktop Version or Web Version)

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melvin shared this idea  ·  Sep 23, 2022