External participants are currently unable to join RingCentral Video meetings when accessing meeting links through the Google Chrome browser on iOS devices. The meeting link fails to open or join the meeting successfully, creating an inconsistent user experience compared to Android devices, where the same links function as expected.

As a workaround, users must manually copy the meeting link and open it in the Safari browser or navigate to v.ringcentral.com and enter the meeting ID. This additional step creates confusion and may prevent external participants from joining meetings promptly.

Business Impact:

External participants experience difficulties joining scheduled meetings.
Increased support requests and troubleshooting efforts for meeting organizers.
Potential delays or missed meetings due to browser compatibility limitations.
Reduced user experience and adoption of RingCentral Video for organizations that frequently invite external participants using iOS devices.

Requested Enhancement:
Provide full support for joining RingCentral Video meeting links directly from Google Chrome on iOS devices, eliminating the need for Safari-based workarounds. The meeting link should automatically launch and join the meeting regardless of the supported browser being used on iOS.

Expected Outcome:
External users can seamlessly join RingCentral Video meetings from Google Chrome on iOS devices with the same experience currently available on Android devices and Safari on iOS.