Settings and activity

289 results found

1. Receive OTP from websites

   233 votes

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   Under Review  ·  51 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 18, 2026

2. Caller ID Override for Callbacks in RingCX

   18 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 16, 2026

3. RingEX Agent Status Report

   6 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 8, 2026

4. Improve AI Transcription

   49 votes

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   New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 5, 2026

5. Improve RingCentral Video Meeting Accessibility for External Users on iOS Mobile Devices Using Google Chrome

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Jun 5, 2026

6. Join meeting using IOS

   3 votes

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 5, 2026

7. Transcript URL in Historical Reports

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Jun 5, 2026

8. call recording announcement to play even before connecting the call to the dialed number

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 5, 2026

9. Option for the system to exclude short-duration calls from being automatically scored

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  May 29, 2026

10. To have an options to route the voicemail of one call queue to another call queue.

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2026

11. Missed Call behavior in Call Queues using Simultaneous Ring

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    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2026

12. Forward a voicemail to a call queue voicemail

    54 votes

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    Future Consideration  ·  14 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2026

13. Include agents with 0 result/count

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  May 27, 2026

14. AI Transcription correctly capture the given agent name

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  May 27, 2026

15. Minimize sharing screen option

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    6 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 22, 2026

16. Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 20, 2026

17. Automated or bulk download capability for RingCX transcripts.

    2 votes

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    New  ·  1 comment  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 20, 2026

18. Historical Dashboard Report Schedule

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    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 5, 2026

19. Support for Receiving Short Code SMS on RingCentral Numbers

    24 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 4, 2026

20. Subject: Feature Request: Add Filter for “Has Coaching Moment” in RingSense

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 21, 2026