Settings and activity

295 results found

1. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 16, 2026

2. RingCX - Display User Extension Number When Transferring to RingCX OR RingEX

   11 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark commented  ·  Jul 15, 2026  ·  Edit…  ·  Delete…

   Please also include the direct number of the EX ext receiving the transferred call from the CX agent. The EX ext should see his/her direct number when receiving a transferred call from the CX agent.

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   Mark supported this idea  ·  Jul 15, 2026

3. Increase the data retention duration for call recording

   76 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 8, 2026

4. Increase Data Retention for Automatic Call recording (Data Retention Policy)

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   Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 8, 2026

5. RingCX IVR press path report

   25 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 29, 2026

6. Filter call log and recordings through Role Domain settings

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 22, 2026

7. Receive OTP from websites

   236 votes

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   Under Review  ·  53 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 18, 2026

8. Caller ID Override for Callbacks in RingCX

   18 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 16, 2026

9. RingEX Agent Status Report

   6 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 8, 2026

10. Improve AI Transcription

    50 votes

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    New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 5, 2026

11. Improve RingCentral Video Meeting Accessibility for External Users on iOS Mobile Devices Using Google Chrome

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Jun 5, 2026

12. Join meeting using IOS

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 5, 2026

13. Transcript URL in Historical Reports

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Jun 5, 2026

14. call recording announcement to play even before connecting the call to the dialed number

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 5, 2026

15. Option for the system to exclude short-duration calls from being automatically scored

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  May 29, 2026

16. To have an options to route the voicemail of one call queue to another call queue.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2026

17. Missed Call behavior in Call Queues using Simultaneous Ring

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    12 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2026

18. Forward a voicemail to a call queue voicemail

    54 votes

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    Future Consideration  ·  14 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2026

19. Include agents with 0 result/count

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  May 27, 2026

20. AI Transcription correctly capture the given agent name

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  May 27, 2026