Settings and activity

132 results found

1. Automatic Task creation on Salesforce from incoming calls

   6 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 21, 2024

2. Allow multiple people to call monitor at the same time

   54 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 21, 2024

3. Need Reports Greater than 6 months, Need one year

   42 votes

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   Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 21, 2024

4. Restore deleted fax messages

   17 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 20, 2024

5. Ability to assign caller id names to call queue numbers

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 9, 2024

6. Send Fax to multiple extension/recipient

   25 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 9, 2024

7. AI Smart Notes via Physical Phone Handset

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 7, 2024

8. Automatically enable 911 location services for any new user or device.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 6, 2024

9. Send Text to RingCentral Number through Email

   98 votes

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   Future Consideration  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 3, 2024

10. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    81 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 3, 2024

11. Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Oct 21, 2024

12. Have the capability to receive paging from RingCentral App.

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 21, 2024

13. Performance report align with user call logs

    30 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 21, 2024

14. Limit Access to Call Recordings

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 11, 2024

15. Retain Caller ID information regardless of blind/warm transfer type

    177 votes

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    15 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later… more
    Mark supported this idea  ·  Oct 9, 2024

16. Allow Blocking Outbound Calls by Number

    114 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 9, 2024

17. US Calling - Default Area Code added

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 4, 2024

18. Performance report for more accurate total number of calls

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 1, 2024

19. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    259 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 1, 2024

20. call back function in call queues for long waiting callers

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 27, 2024