Settings and activity

315 results found

1. Breakout rooms should be allowed for the participants in the video meeting

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 19, 2026

2. INTERCEPT

   72 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 16, 2026

3. shared personal contacts

   14 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 9, 2026

4. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

   77 votes

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   Future Consideration  ·  37 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 1, 2026

5. Directory lookup

   2 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Oct 1, 2026

6. Play Button for Text-to-speech on Record User Name

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 23, 2026

7. Update agent state

   1 vote

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Sep 16, 2026

8. Offer post-call disposition

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Sep 16, 2026

9. Feature Enhancement Request: Generate Post-Call State for Bad Number Calls

   2 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 16, 2026

10. Notification for hold duration

    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 14, 2026

11. call queue showing complete report and status of the Users with Ignore call rpeort

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 4, 2026

12. Reporting for mobile app

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Sep 3, 2026

13. Disable dial pad pop out

    34 votes

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    New  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 20, 2026

14. Transcript URL in Historical Reports

    5 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark commented  ·  Aug 12, 2026  ·  Edit…  ·  Delete…

    Also include the UC Recording URL to be clickable in the Historical Reports.

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    Mark shared this idea  ·  Jun 5, 2026

15. Add Voicemail Transcription for Contact Center

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 11, 2026

16. SMS Recipient Removal in Call Queues

    21 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 10, 2026

17. RingCX Analytics Historical Report | Share report to specific User

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 9, 2026

18. HUD for a Custom role users - Restrict extension search and visibility to the user’s assigned Site

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 6, 2026

19. super admin can get access to the voicemail of her user's extension member.

    22 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 29, 2026

20. View rejected/declined calls in the downloaded call logs

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 24, 2026