Settings and activity

269 results found

1. call offers for the longest wait time

   223 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 20, 2026

2. Route Calls to the Agent With the Longest Time in AVAILABLE State

   5 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 20, 2026

3. Callback Queues in Real time dashboard

   1 vote

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Apr 13, 2026

4. RingCX Time Based Callback-in-Queue Offering

   38 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 13, 2026

5. Real-Time Dashboard rules

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 13, 2026

6. Reporting for Max Queue Calls

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Apr 8, 2026

7. Please move Auto-answer option and settings to an Admin Controlled environment instead of agent controlled

   15 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 7, 2026

8. Allow Administrator to disable "Auto-answer call" feature

   119 votes

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   14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is available! Learn more here.

   Mark supported this idea  ·  Apr 7, 2026

9. Disable email notification in Workflow Builder

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Mar 27, 2026

10. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    18 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 13, 2026

11. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    137 votes

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    Planned  ·  38 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 13, 2026

12. Retrieve/recover deleted voice queues

    1 vote

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Mar 12, 2026

13. Simultaneous Ring option for Call Queues/Skill

    19 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 12, 2026

14. Sync RingCentral Desktop Application With RingCX

    318 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 11, 2026

15. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    19 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 10, 2026

16. Feature Request: Improve Call Logging Reliability in RingCX Embedded Agent for Dynamics 365

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 10, 2026

17. SMS Channel Token Lifecycle

    4 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Mar 9, 2026

18. Usage for storage of screen recordings in RingCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Mar 6, 2026

19. Feature Request: Display Call Recording Storage Usage in RingCX

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 6, 2026

20. Disposition Export/Import - Manager

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 5, 2026