Settings and activity

231 results found

1. Recording from RingCX should be assigned to the agent who answered the call

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Mark shared this idea  ·  Dec 12, 2025

2. The ability to have a Microsoft Sharepoint page with the extensions of all our users.

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Dec 12, 2025

3. Export an excel file of all users/extensions along with all of their configuration settings.

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Dec 11, 2025

4. Allow download of all extensions

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Dec 11, 2025

5. Option to Delete Default Team

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   Under Review  ·  3 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Dec 8, 2025

6. Option to apply Campaign Criteria Custom Fields when setting Lead Search filters.

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Dec 2, 2025

7. Preserve Caller ID When Transferring from RingCX to RingEX

   17 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 26, 2025

8. Preserve Original Caller ID in RingEX → RingCX → RingEX Call Transfers

   6 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 26, 2025

9. Ability to filter the number added in route properties for all workflows

   10 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Nov 26, 2025

10. call recording

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 18, 2025

11. Integrate both RingCX and RingEX in Salesforce

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Nov 18, 2025

12. RingCX Analytics Platform

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    8 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark commented  ·  Nov 18, 2025  ·  Edit…  ·  Delete…

    In addition, it should also show the specific extension from which the user transferred the call from RingCX to RingEX.

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    Mark supported this idea  ·  Nov 17, 2025

13. Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 3, 2025

14. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

    31 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 31, 2025

15. custom role for a user to access a specific site only

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 31, 2025

16. why isnt there any reports to show the length of time when people are unavailable

    27 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 29, 2025

17. Longest Idle Call Queue Fix

    56 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 23, 2025

18. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

    12 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 26, 2025

19. The ability to transfer the ownership of performance reports of one extension to another.

    3 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 27, 2025

20. Call queue member forwarding

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Aug 22, 2025