Settings and activity

256 results found

1. Sync RingCentral Desktop Application With RingCX

   309 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 11, 2026

2. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

   18 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 10, 2026

3. Feature Request: Improve Call Logging Reliability in RingCX Embedded Agent for Dynamics 365

   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 10, 2026

4. SMS Channel Token Lifecycle

   3 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Mar 9, 2026

5. Usage for storage of screen recordings in RingCX

   1 vote

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Mar 6, 2026

6. Feature Request: Display Call Recording Storage Usage in RingCX

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 6, 2026

7. Disposition Export/Import - Manager

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 5, 2026

8. Business Hours Filter in RingCX Analytics

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 4, 2026

9. base state

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 2, 2026

10. Analytics Abandoned calls

    8 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 2, 2026

11. requeue

    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 27, 2026

12. Voicemail Notification Emails for Voice Queues with Text Transcripts

    14 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 26, 2026

13. Auto-log off

    4 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Feb 24, 2026

14. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    78 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 20, 2026

15. SMS Monitoring

    59 votes

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    8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 18, 2026

16. RingCX - Email Parking

    2 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 17, 2026

17. Caller ID when transferring a call.

    5 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 10, 2026

18. Emergency Calling Notification

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 10, 2026

19. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 9, 2026

20. Dashboard for agents and supervisors in RingCX

    75 votes

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    Under Review  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 5, 2026