Settings and activity

302 results found

1. Transcript URL in Historical Reports

   5 votes

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark commented  ·  Aug 12, 2026  ·  Edit…  ·  Delete…

   Also include the UC Recording URL to be clickable in the Historical Reports.

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   Mark shared this idea  ·  Jun 5, 2026

2. Add Voicemail Transcription for Contact Center

   15 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 11, 2026

3. SMS Recipient Removal in Call Queues

   21 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 10, 2026

4. RingCX Analytics Historical Report | Share report to specific User

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 9, 2026

5. HUD for a Custom role users - Restrict extension search and visibility to the user’s assigned Site

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 6, 2026

6. super admin can get access to the voicemail of her user's extension member.

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   3 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 29, 2026

7. View rejected/declined calls in the downloaded call logs

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 24, 2026

8. Presence Sync Control between RingEX (REX) and RingCX (RCX)

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 20, 2026

9. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   9 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 16, 2026

10. RingCX - Display User Extension Number When Transferring to RingCX OR RingEX

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark commented  ·  Jul 15, 2026  ·  Edit…  ·  Delete…

    Please also include the direct number of the EX ext receiving the transferred call from the CX agent. The EX ext should see his/her direct number when receiving a transferred call from the CX agent.

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    Mark supported this idea  ·  Jul 15, 2026

11. Increase the data retention duration for call recording

    77 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 8, 2026

12. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    171 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 8, 2026

13. RingCX IVR press path report

    25 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 29, 2026

14. Filter call log and recordings through Role Domain settings

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 22, 2026

15. Receive OTP from websites

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    Under Review  ·  53 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 18, 2026

16. Caller ID Override for Callbacks in RingCX

    18 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 16, 2026

17. RingEX Agent Status Report

    6 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 8, 2026

18. Improve AI Transcription

    51 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 5, 2026

19. Improve RingCentral Video Meeting Accessibility for External Users on iOS Mobile Devices Using Google Chrome

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Jun 5, 2026

20. Join meeting using IOS

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 5, 2026