Settings and activity

281 results found

1. Option for the system to exclude short-duration calls from being automatically scored

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  May 29, 2026

2. To have an options to route the voicemail of one call queue to another call queue.

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 29, 2026

3. Missed Call behavior in Call Queues using Simultaneous Ring

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   10 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 29, 2026

4. Forward a voicemail to a call queue voicemail

   53 votes

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   Future Consideration  ·  14 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 29, 2026

5. Include agents with 0 result/count

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  May 27, 2026

6. AI Transcription correctly capture the given agent name

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  May 27, 2026

7. Minimize sharing screen option

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   6 votes

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   0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 22, 2026

8. Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 20, 2026

9. Automated or bulk download capability for RingCX transcripts.

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   New  ·  1 comment  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 20, 2026

10. Historical Dashboard Report Schedule

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    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 5, 2026

11. Support for Receiving Short Code SMS on RingCentral Numbers

    24 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 4, 2026

12. Subject: Feature Request: Add Filter for “Has Coaching Moment” in RingSense

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 21, 2026

13. call offers for the longest wait time

    231 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 20, 2026

14. Route Calls to the Agent With the Longest Time in AVAILABLE State

    5 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 20, 2026

15. Callback Queues in Real time dashboard

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Apr 13, 2026

16. RingCX Time Based Callback-in-Queue Offering

    38 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 13, 2026

17. Real-Time Dashboard rules

    6 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 13, 2026

18. Reporting for Max Queue Calls

    2 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Apr 8, 2026

19. Please move Auto-answer option and settings to an Admin Controlled environment instead of agent controlled

    15 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 7, 2026

20. Allow Administrator to disable "Auto-answer call" feature

    121 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Mark supported this idea  ·  Apr 7, 2026