Feature Request – Call Reporting and AI Transcript Analysis
The customer is requesting the ability to generate two separate reports:
A report showing calls that were answered within 90 seconds.
A report identifying calls that were not answered within 90 seconds.
Additionally, the customer would like to know whether RingCentral offers any AI-powered tools or reporting capabilities that can analyze call transcripts, such as identifying trends, summarizing conversations, or evaluating call content.
The customer would like these capabilities to improve call performance monitoring and gain actionable insights from their call transcripts.
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Ivy Lyra
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