284 results found
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Retrieve data In Ring Central Video Meetings
Retrive past chats, pictures and videos on Ring Central Video platform
3 votes -
RingCentral Video Easy navigation for non English speaking customer.
There should be an option for customers to select a meeting link that will open through browser by default. This option will remove all the extra navigation on downloading and installing the application. This will greatly help other non English speaking customer to smoothly navigate on the meeting without going through series of steps to take or skip.
1 vote -
Display entire voicemail-to-text transcription in voice-to-text notification email
There is a limitation to RingCentral's voicemail-to-text transcription as described in this article: https://support.ringcentral.com/article/8045.html
When the transcriptions occurs, only a partial transcription preview is included in the voice-to-text notification email (not full).
It would be of great help to our business to receive the full transcription in the voice-to-text notificatino email, as this would allow us to read the entire transcription in the email itself, and we could avoid having to download the attached voicemail audio file, and listen to it in its entirely (as we must do for now) for long messages.
This change would have a meaningful impact…
5 votes -
Resolve what is apparently a serious RCV bug
Our company is experiencing a serious issue with RCV. We are a large real estate company that has monthly virtual all company meetings. These meetings frequently invite high level guest speakers. The RCV invite to these external guests displays a pop up to go to the MS Store to get an app to run the meeting (as these external guest speakers do not have the RC Unified app installed to the computer they are joining the meeting from). This error condition is unacceptable and needs to be resolved ASAP. This problem is one of numerous issue with RC and the…
1 vote -
Add an option to stop recordings and create new recordings.
Currently, there is no option to stop recordings and then create new recordings like what we had in RC Meetings which are really helpful and I can say a necessity for UAT recording sessions. Most of the time, we are handling multiple projects at the same time and this feature enables us to just stick with one meeting instead of ending and creating one for one project to the next.
4 votes -
We need the ability to disable and lock the use of Personal Meeting ID's (PMI)
Hello, We are needing to disable the use of Personal Meeting ID's and Lock them much like we were able to to this in RingCentral meetings. We are not wanting our users to have the ability to use PMI's when scheduling a meeting.
2 votes -
Display Magazines or Videos on RCV waiting Room
Some companies would like to be able to upload content into the RCV waiting rooms (videos and magazines, for example) so that the participants can view these instead of having the RC default message of "Please wait for the host to start the meeting"
6 votes -
Ring Central Video - Default Audio to Dial In
Currently in the Ring Central Video Settings the Audio can only be defaulted to the computer speakers/mic or a headset tied to the computer. Add the ability to default the audio to "dial in" allowing the user to use a desk phone to call in. Not all environments allow for computer audio nor to all users have headsets tied to the computer.
3 votes -
Add a way to separate audio tracks in RingCentral Video for recording.
RingCentral Video has a record feature but we can't find a way to separate the audio tracks. We could do that in Meetings. This is an urgent need for us if we are going to lose RingCentral Meetings.
4 votes -
Revert Video Back to Functional Release
Recordings: Have become unusable. Used to be provided as Playbacks for Training and Reference, now the Framerate and Audio is so Compressed it's useless. Add Back In the Ability to Pause and Stop Recordings to make multiple during one Meeting instead of Just "Pause." Add back in Files being Saved Locally instead of only to the Cloud. Compression is too heavy.Screen-Share: AWFUL Framerate. Used to Host Webinars for Training multiple Companies at a time...videos look so bad and Sharing Audio is usually non-functioning making it useless for incredibly practical uses. Even HelpDesk Articles that explain using Desktop Audio are out…
2 votes -
Audible notification that people are waiting in the waiting room
This would be useful for those of us that have to minimize the window when working. Folks are sitting in the waiting room silently and we do not know they are there.
3 votes -
Migrate the Advance Share options to RCV - large screens it's beneficial to share a portion and not all
Migrate the Advance Share options to RCV - large screens it's beneficial to share a portion and not all of it.
5 votes -
RCV Meetings - have quick access to change the volume of individual RCV meetings
This would be helpful for when your are in more than 1 RCV meeting and need to prioritize hearing one meeting over others.
2 votes -
RC desktop video - align monitor numbering to match Windows
I just replaced a monitor connected to my computer, and now in RingCentral the screen numbering has been changed, when I attempt to share a screen.
With the laptop display and two external monitors the screen numbering in Windows (1-2-3 left-to-right) is different than how RC/Zoom does it (3-1-2 left-to-right) and makes no sense. Previous configuration with laptop and two screens had screen order as 1-2-3 in both Windows and RC/Zoom.Please implement a way to refresh the screen configuration based on windows, or provide a way to reset the numbering/identification. There does not appear to be a way to clear…1 vote -
Pop up notification for customers unable to join meetings
Customer should be made aware of the devices compatibility and/or pop up notification will appear telling what causes them not to be able to join meetings
2 votes -
Log phone numbers of call-in users for RC Video
Would be nice to have the ability to check on the back-end when "mysterious" users join a meeting.
1 vote -
RC Video recording download/view webpage activates my camera and microphone upon accessing URL
URLs sent via email for RC Video recordings (https://v.ringcentral.com/welcome/meetings/recents/recording/...) opens my camera and microphone in the web browser each time I navigate there. There's no reason for my camera or microphone on this page, as it's just a video recording.When I do this, my browser asks me whether I want to grant permission for the website to use my camera and microphone. This website should not try to turn on my camera and microphone each time? It is simply storing a video recording of the session.
1 vote -
Remove "You're the only person here" message
Whenever I connect to a video call in my RingCentral App I get a green message that says "You're the only person here. Click "invite" below to add more people"Sometimes I don't want to invite anyone, and I just want to record a short in-person meeting but I don't want anyone else connected. But since the message stays on the screen until you invite someone else, it blocks my view of what I am recording. When RingCentral used Zoom as your service provider for this, this message was not there, but once you switched away from zoom this has been…
3 votes -
Dial in number for US and CA number display in RCV invitation
If the account is Canada (or US ) and schedules a meeting in RCV, I want to display CA and US numbers on my invitation for dial-in, like in RCM feature. Currently showing CA number only since my account is Canada.
5 votes -
Share screen and monitor live calls at the same time.
It would be nice to have a feature that allows share screen and monitor live calls at the same time using RingCentral Video on the same device.
5 votes
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