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AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

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How can we improve RingCentral?

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3 results found

  1. test1

    idea1

    0 votes

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    Will Not Implement  ·  0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →

  2. Ability to use "AND" as a conjunction between filters in Call Review Section

    Users would find it useful to have the option to state that both A AND B filters need to be present for a recorded call to appear.
    Currently users only have the option for either A OR B in terms of filtering on calls.

    4 votes

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    0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
    Will Not Implement  ·  Eugene responded

    The Call Review Dashboard is going to be deprecated. However, the new filter experience on the calls landing page will allow to use AND as the logical operator between filters.

  3. Allow newly added trackers to be run against pre-existing recorded calls

    Ability to have newly added trackers to the system run against existing call recordings (as opposed to just call recordings moving forward).

    22 votes

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    2 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
    Will Not Implement  ·  Eugene responded

    We are not running trackers on past calls for cost reasons. Most customers can get the same insights from a tracker from new calls within days.

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