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AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

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How can we improve RingCentral?

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526 results found

  1. Objections

    An Objections Dashboard. AI filters common categories for objections and groups then alike.

    1 vote

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    New  ·  0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
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  2. It would be great to 'compile' the Transcript for EACH caller and then be able select each individual caller to bulk copy the text

    Transcription Caller Selection

    1 vote

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    New  ·  1 comment  ·  Other  ·  Admin →
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  3. Rotating through Filtered calls

    Filtering calls by host and participant > Once you have one open, be able to click next or back to stay within those calls rather than having to refilter them.

    Generic report with all interactions within that filter.

    1 vote

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    New  ·  0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
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  4. My review list, configured to find a call per team member instead of just 10 generic calls.

    I have a team of people with calls to review and I would like the system to give me 2 calls per agent per week to review, not just 10 calls which could all be with the same person.

    1 vote

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    New  ·  0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
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  5. Archiving System for Call Recordings to be stored

    Archiving System for Call Recordings to be stored

    1 vote

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    New  ·  0 comments  ·  AVA (AI Virtual Assistant)  ·  Admin →
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  6. Texting

    We should be able to block unwanted text

    1 vote

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