421 results found
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Please limit Coaching so that each individual user should be able to view their own Coaching instead of the entire team.
Please limit Coaching so that each individual user should be able to view their own Coaching instead of the entire team.
Admins or Super Admins should be able to see the entire team or entire organization but each individual user does not need to have access to other users coaching.
Please let me know once this has been implemented.1 vote -
Multi-language setup for ai transcript
it would be awesome to have a multi-language setup for the AI transcription language, my team normally has to call clients in both languages, and when they switch languages or the AI language is setup for the incorrect language the AI makes a complete mess with the transcription
1 vote -
AIR Lead Capture for UK
To request enabling the Lead Capture feature for RingCentral AI Receptionist in the UK region, as customers currently cannot see or use this option. This feature would allow AIR to automatically collect the caller’s name, number, and reason for calling, improving call handling and follow‑up efficiency. Many UK customers expect the same AI capabilities available in the US, and adding Lead Capture would greatly enhance message‑taking, reduce missed details, and streamline after‑hours or overflow calls.
2 votes -
AI Voice & Call queue greeting voice
Currently, AI voice and call queue greeting voice is different, which forces us to disable call queue greeting voice/text. Call queue greeting grabs a different, assuming default AI voice, we would like to hear only the voice we have chosen within AI voice. Accent is also different on the call queue voice/text which causes further concerns for businesses based in multiple territories.
1 vote -
Change the name "transfer to receptionist"
The concept of 'Receptionist' is no longer fully valid in all terms, like the police. We need a way to say:
Let me transfer you to <TITLE>
TITLES
An Officer
A Police Officer
A member of the customer care team
Customer Services.1 vote -
Enable AI Receptionist Integration with External Systems for Order Status Inquiries
Requesting the ability to integra website or order management system with the RingCentral AI Receptionist so it can automatically respond to caller inquiries related to order status.
Currently, the AI Receptionist cannot access external systems or pull real-time, customer-specific data.
2 votes -
ACE Sentiment API Access
Team - We have a current customer (Relation Insurance - UID: 2077623020) who are power users for ACE and steadily growing to beyond 400 agents... They are requesting API access to the Sentiment portion of ACE. Their use case is below:
"This is a must have for all users of the product. This is one of the main use cases for using the RingSense product and the fact that we cannot export your sentiment score means we need to take the call transcripts and recalculate this ourselves so the data can interact with other system. Diminishing the value of the…
1 vote -
parked call log
Picking up parked call (park extension) does not log the call in RingCentral app/personal call log. It should log the pickup of a parked call in personal call logs.
1 vote -
AIR Functionality: Order Status and Tracking Information
Can we get the AIR to be able to read a spreadsheet or PDF of order information so the customers can get their order info over the phone or via text message? I tried it out with a Ring Central specialist and we were not able to get it to work.
1 vote -
Have incoming calls go to Voicemail while on an active call and not interrupt the current call
While on an active call system would activate and send incoming calls to voicemail with no interruption to the existing call you are currently on.
1 vote -
AI Receptionist Email Notifications with Caller Responses
Please add the ability for AI Receptionist to send email notifications that include the caller’s responses to the AI Receptionist questionnaire after the interaction is completed, similar to how voicemail email notifications include the caller’s recorded message.
1 vote -
Add Russian Language Support for AI Receptionist
Request to add Russian as a supported language for the AI Receptionist to better serve customers who primarily communicate in Russian.
2 votes -
AIR - External Transfer using Transfer by Context
Customer has multiple external numbers that needs to ring using the transfer by context. We created a custom rule on one of the extensions (Ext 101) to ring the numbers. However, AI receptionist still indicates the name of the extension prior transferring the call. It could be better if AI receptionist will instead state the name of the rule or give a category to select of which rule the context is intended to be transferred and AIR will indicate the name of the rule instead of the name of the extension.
1 vote -
Include conversations with AI Receptionist to be processed by ACE.
Include conversations with AI Receptionist to be processed by ACE.
1 vote -
Total login event on Utilization Report
Currently the utilization report # of logins counts unique login days and not total number of logins within a given day. Customers look for total logins when searching utilization reports.
1 vote -
Live call translation
We would like to have a AI feature that can translate different language to english or vice versa on a live call. AI should be able to generate a translated words on a live call like a translated closed caption
3 votes -
Allow AI Receptionist (AIR) to Transfer Calls Directly to
Currently, RingCentral’s AI Receptionist (AIR) can capture leads and transfer calls based on contextual routing, but there is no option to send the call directly to a message-only extension (an extension that accepts messages or voicemail without ringing a user device) once lead capture or other AI interactions are complete. Adding this capability would allow businesses to automate follow-up without requiring the call to ring a live extension.
1 vote -
RingSense Access for AI Receptionist Call Recordings
Expose AI Receptionist call recordings and transcripts via RingSense and public APIs (ex. Zapier, Zoho, etc.), with appropriate admin controls and consent settings, to enable automation, analytics, and third-party integrations.
2 votes -
AI Notes on Deskphone
Would like an option to have AI Notes for calls on Deskphone itself aside from the App.
4 votes -
increase lead questions
My costumer would like to be able to add more than 5 lead questions in his AI Receptionist .
Costumer has a law firm.
Increase the limit to 10–12 custom questions, or allow for Conditional Logic/Branching so that the AI can gather more nuanced data points based on the case type selected by the caller.Impact: Expanding this feature will allow the AI Receptionist to function as a true "Intake Specialist" for professional services, significantly reducing the manual follow-up time required by legal staff.
1 vote
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