AI Receptionist is effective for autonomous call handling, but it currently does not generate post call summaries or notes similar to RingCentral AI Assistant. This limits its usefulness for support and intake driven workflows where documentation is required.

Requested Capability

Generate AI call summaries for AI Receptionist handled calls.

Include caller details, captured responses, timestamps, and a clear resolution status (resolved or unresolved).

Deliver summaries via email, webhook, or API for ticketing and system integration.

Example Use Cases

IT Support Intake, AI Receptionist collects issue details and sends a call summary to an email address that automatically creates a ticket (for example, Zoho). This removes the need for voicemail based intake while maintaining full documentation.

HR or Facilities Requests, AI Receptionist captures employee requests such as access issues or maintenance needs and sends summarized notes to the appropriate team for follow up, even when the AI resolves the request during the call.

This enhancement would significantly improve AI Receptionist adoption by enabling fully automated intake with consistent documentation for all calls.