Settings and activity

14 results found

1. SMS/Text Templates

   79 votes

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   47 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

   
   

   Thank you! 

   Kyle supported this idea  ·  Oct 29, 2024

2. Allow all extensions to send SMS from main Company extension

   91 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

3. Looking to arrange HUD by Dept/group

   92 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

4. Allow multiple users to respond to the main number texts

   98 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

5. Call queue caller call back feature

   102 votes

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   Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

6. Out of office auto reply to text messages

   107 votes

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   Planned  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

7. Allow admins to change user profile information (including pictures)

   111 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

8. Auto reply SMS to missed calls

   123 votes

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   Planned  ·  23 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

9. Add an audio tone for calls being transferred

   127 votes

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   Planned  ·  24 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

10. Retain Caller ID information regardless of blind/warm transfer type

    177 votes

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    15 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later… more
    Kyle supported this idea  ·  Oct 29, 2024

11. Shared SMS were multiple users can receive and send SMS on specific number

    643 votes

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    130 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.

    Kyle supported this idea  ·  Oct 29, 2024

12. Allow for default Standard User when logged out of Hot Desk Phone

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Kyle shared this idea  ·  Oct 23, 2024

13. Hot Desk Phones should stay up when logging in and out

    2 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 23, 2024

14. Star codes to log in and out of a Call Queue on Deskphone

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 23, 2024