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Settings and activity

24 results found

  1. Call Queue Log In/Out programmable key on phones

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Kyle supported this idea  · 

  2. Call queue button on phone set.

    7 votes

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    1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  3. Callback list.

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kyle commented  · 

    Would be nice for RingEX customers, but I think we'd have to upgrade to contact center for this feature. :(

  4. Group > Call Queues > Overflow Group - Ring Simultaneously

    24 votes

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    New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kyle commented  · 

    That would be nice. A workaround for this wouldbe to create a new call queue and call it overflow. After so many minutes in the main queue, it will rollover to the overflow queue.

  5. Schedule Closed

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kyle commented  · 

    Hi. You should already be able to do this in the admin portal. You can go to Phone System > Templates > Site Call Handling. Create a new template for each holiday, and choose your call handling. There is an option to send to voicemail.

  6. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    24 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kyle supported this idea  · 

  7. Reports about agents being able to "Accept queue calls"

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kyle supported this idea  · 

  8. Physical phone accept queue calls status

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kyle supported this idea  · 

  9. Global Wrap Time for Users

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kyle supported this idea  · 

  10. Call Masking Company Wide

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Kyle commented  · 

    You may be able to achieve this by applying a user template and updating the outbound caller ID settings there. Looks like you can choose through the restriction settings to only allow the company # to be used as the Caller ID.

  11. SMS/Text Templates

    80 votes

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    47 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kyle supported this idea  · 

  12. Allow all extensions to send SMS from main Company extension

    220 votes

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    Under Review  ·  52 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kyle supported this idea  · 

  13. Looking to arrange HUD by Dept/group

    98 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Kyle supported this idea  · 

  14. Allow multiple users to respond to the main number texts

    148 votes

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    Planned  ·  17 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kyle supported this idea  · 

  15. Position in Queue, Estimated wait time, and Call queue caller call back feature

    222 votes

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    Future Consideration  ·  38 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kyle supported this idea  · 

  16. Out of office auto reply to text messages

    115 votes

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    Planned  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kyle supported this idea  · 

  17. Allow admins to change user profile information (including pictures)

    130 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kyle supported this idea  · 

  18. Auto reply SMS to missed calls

    137 votes

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    Planned  ·  26 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kyle supported this idea  · 

  19. Add an audio tone for calls being transferred

    132 votes

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    Planned  ·  27 comments  ·  Phone & Messaging  ·  Admin →
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    Kyle supported this idea  · 

  20. Retain Caller ID information regardless of blind/warm transfer type

    215 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Kyle supported this idea  · 
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