← RingCentral Ideas

Settings and activity

18 results found

  1. Reports about agents being able to "Accept queue calls"

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kyle supported this idea  · 

  2. Physical phone accept queue calls status

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Kyle supported this idea  · 

  3. Global Wrap Time for Users

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Kyle supported this idea  · 

  4. Call Masking Company Wide

    6 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    An error occurred while saving the comment
    Kyle commented  · 

    You may be able to achieve this by applying a user template and updating the outbound caller ID settings there. Looks like you can choose through the restriction settings to only allow the company # to be used as the Caller ID.

  5. SMS/Text Templates

    80 votes
    47 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kyle supported this idea  · 

  6. Allow all extensions to send SMS from main Company extension

    188 votes
    Under Review  ·  43 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kyle supported this idea  · 

  7. Looking to arrange HUD by Dept/group

    94 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Kyle supported this idea  · 

  8. Allow multiple users to respond to the main number texts

    133 votes
    Planned  ·  14 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kyle supported this idea  · 

  9. Position in Queue, Estimated wait time, and Call queue caller call back feature

    215 votes
    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kyle supported this idea  · 

  10. Out of office auto reply to text messages

    115 votes
    Planned  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kyle supported this idea  · 

  11. Allow admins to change user profile information (including pictures)

    125 votes
    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kyle supported this idea  · 

  12. Auto reply SMS to missed calls

    131 votes
    Planned  ·  25 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Kyle supported this idea  · 

  13. Add an audio tone for calls being transferred

    130 votes
    Planned  ·  26 comments  ·  Phone & Messaging  ·  Admin →
    How important is this to you?
    Kyle supported this idea  · 

  14. Retain Caller ID information regardless of blind/warm transfer type

    207 votes
    20 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Kyle supported this idea  · 

  15. Shared SMS were multiple users can receive and send SMS on specific number

    764 votes
    160 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kyle supported this idea  · 

  16. Allow for default Standard User when logged out of Hot Desk Phone

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Kyle shared this idea  · 

  17. Hot Desk Phones should stay up when logging in and out

    2 votes
    0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Kyle supported this idea  · 

  18. Star codes to log in and out of a Call Queue on Deskphone

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Kyle supported this idea  ·