Settings and activity

18 results found

1. Reports about agents being able to "Accept queue calls"

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  May 2, 2025

2. Physical phone accept queue calls status

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  May 2, 2025

3. Global Wrap Time for Users

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  May 2, 2025

4. Call Masking Company Wide

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kyle commented  ·  Apr 1, 2025  ·  Edit…  ·  Delete…

   You may be able to achieve this by applying a user template and updating the outbound caller ID settings there. Looks like you can choose through the restriction settings to only allow the company # to be used as the Caller ID.

   Save Submitting...

5. SMS/Text Templates

   80 votes

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   47 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

   
   

   Thank you! 

   Kyle supported this idea  ·  Oct 29, 2024

6. Allow all extensions to send SMS from main Company extension

   211 votes

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   Under Review  ·  51 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

7. Looking to arrange HUD by Dept/group

   98 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

8. Allow multiple users to respond to the main number texts

   145 votes

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   Planned  ·  17 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

9. Position in Queue, Estimated wait time, and Call queue caller call back feature

   220 votes

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   Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 29, 2024

10. Out of office auto reply to text messages

    115 votes

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    Planned  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024

11. Allow admins to change user profile information (including pictures)

    130 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024

12. Auto reply SMS to missed calls

    137 votes

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    Planned  ·  26 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024

13. Add an audio tone for calls being transferred

    132 votes

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    Planned  ·  27 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024

14. Retain Caller ID information regardless of blind/warm transfer type

    212 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    
    

    This feature allows for caller ID to transfer in these scenarios.

    
    

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    
    

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    
    

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    
    

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version 22.2 or later

    
    

    This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    
    

    This feature allows for caller ID to transfer in these scenarios.

    
    

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    
    

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    
    

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    
    

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version… more

    Kyle supported this idea  ·  Oct 29, 2024

15. Shared SMS were multiple users can receive and send SMS on specific number

    797 votes

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    164 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

    
    

    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

    
    

    Thank you! 

    Kyle supported this idea  ·  Oct 29, 2024

16. Allow for default Standard User when logged out of Hot Desk Phone

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Kyle shared this idea  ·  Oct 23, 2024

17. Hot Desk Phones should stay up when logging in and out

    3 votes

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    1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 23, 2024

18. Star codes to log in and out of a Call Queue on Deskphone

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 23, 2024