Settings and activity

23 results found

1. Call Queue Log In/Out programmable key on phones

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 2, 2025

2. Call queue button on phone set.

   7 votes

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   1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 2, 2025

3. Callback list.

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kyle commented  ·  Oct 2, 2025  ·  Edit…  ·  Delete…

   Would be nice for RingEX customers, but I think we'd have to upgrade to contact center for this feature. :(

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4. Group > Call Queues > Overflow Group - Ring Simultaneously

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   25 votes

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   New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kyle commented  ·  Oct 2, 2025  ·  Edit…  ·  Delete…

   That would be nice. A workaround for this wouldbe to create a new call queue and call it overflow. After so many minutes in the main queue, it will rollover to the overflow queue.

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5. Schedule Closed

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kyle commented  ·  Oct 2, 2025  ·  Edit…  ·  Delete…

   Hi. You should already be able to do this in the admin portal. You can go to Phone System > Templates > Site Call Handling. Create a new template for each holiday, and choose your call handling. There is an option to send to voicemail.

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6. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   31 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 2, 2025

7. Reports about agents being able to "Accept queue calls"

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  May 2, 2025

8. Physical phone accept queue calls status

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  May 2, 2025

9. Global Wrap Time for Users

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  May 2, 2025

10. Call Masking Company Wide

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Kyle commented  ·  Apr 1, 2025  ·  Edit…  ·  Delete…

    You may be able to achieve this by applying a user template and updating the outbound caller ID settings there. Looks like you can choose through the restriction settings to only allow the company # to be used as the Caller ID.

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11. SMS/Text Templates

    81 votes

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    48 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

    
    

    Thank you! 

    Kyle supported this idea  ·  Oct 29, 2024

12. Looking to arrange HUD by Dept/group

    98 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024

13. Allow multiple users to respond to the main number texts

    151 votes

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    Planned  ·  18 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024

14. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Kyle supported this idea  ·  Oct 29, 2024

15. Out of office auto reply to text messages

    115 votes

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    Planned  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024

16. Allow admins to change user profile information (including pictures)

    132 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024

17. Auto reply SMS to missed calls

    137 votes

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    Planned  ·  26 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024

18. Add an audio tone for calls being transferred

    132 votes

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    Planned  ·  27 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024

19. Retain Caller ID information regardless of blind/warm transfer type

    217 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    
    

    This feature allows for caller ID to transfer in these scenarios.

    
    

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    
    

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    
    

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    
    

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version 22.2 or later

    
    

    This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    
    

    This feature allows for caller ID to transfer in these scenarios.

    
    

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    
    

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    
    

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    
    

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version… more

    Kyle supported this idea  ·  Oct 29, 2024

20. Shared SMS were multiple users can receive and send SMS on specific number

    1,242 votes

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    292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Kyle supported this idea  ·  Oct 29, 2024