Settings and activity
28 results found
-
14 votes
Vanessa
supported this idea
·
An error occurred while saving the comment -
8 votesVanessa
supported this idea
·
An error occurred while saving the comment Vanessa
commented
It would be beneficial for users to have the ability to use their RC mobile numbers for WhatsApp Business verification. This functionality would streamline the verification process and enhance the user experience by allowing them to leverage their existing RC numbers for business communication.
-
32 votesVanessa
supported this idea
·
-
4 votesVanessa
supported this idea
·
An error occurred while saving the comment Vanessa
commented
Announce incoming calls not only on supported desk phones but also through speakers or the intercom system for broader coverage.
-
2 votesVanessa
supported this idea
·
-
3 votesVanessa
supported this idea
·
-
4 votesVanessa
supported this idea
·
An error occurred while saving the comment Vanessa
commented
Drafting a weekly report, to be sent via email, that outlines the number of calls received by a specific group of extensions. The report should include details such as the source of the calls (DDI, switchboard, IVR), whether the calls were answered or missed, the length of time the caller was waiting, and other relevant metrics.
-
11 votesVanessa
supported this idea
·
-
4 votesVanessa
supported this idea
·
-
22 votesVanessa
supported this idea
·
-
14 votesVanessa
supported this idea
·
An error occurred while saving the comment Vanessa
commented
In certain cases, agents answer a call and then place the caller on hold but may become distracted and forget about the caller still waiting on the line. To address this, implementing a "Call On Hold Reminder" feature would be highly beneficial. This feature would send periodic notifications or reminders to the agent, alerting them that a call is still on hold and needs attention.
-
5 votes
An error occurred while saving the comment Vanessa
commented
When the user calls a number that is busy, a feature that will allow them to automatically call the busy number once it becomes available again
Vanessa
supported this idea
·
-
11 votesVanessa
supported this idea
·
-
7 votesVanessa
supported this idea
·
-
1 voteVanessa
shared this idea
·
-
1 voteVanessa
shared this idea
·
-
1 voteVanessa
shared this idea
·
-
3 votesVanessa
shared this idea
·
-
36 votes
An error occurred while saving the comment Vanessa
commented
Wants to have the ability to schedule a conference call
-
20 votes
An error occurred while saving the comment Vanessa
commented
Wants to have the ability to delete contacts. Unable to remove them but can only block. The block option only worked for the first born users. Unable to edit my own contact info too.
We recommend adding a feature to call parking that allows callers, if members of the park location don’t pick up, there should be an option to leave a voicemail.