Settings and activity
30 results found
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5 votes
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2 votesVanessa
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14 votesVanessa
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8 votesVanessa
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An error occurred while saving the comment Vanessa
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It would be beneficial for users to have the ability to use their RC mobile numbers for WhatsApp Business verification. This functionality would streamline the verification process and enhance the user experience by allowing them to leverage their existing RC numbers for business communication.
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34 votesVanessa
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4 votesVanessa
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An error occurred while saving the comment Vanessa
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Announce incoming calls not only on supported desk phones but also through speakers or the intercom system for broader coverage.
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2 votesVanessa
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3 votesVanessa
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4 votesVanessa
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An error occurred while saving the comment Vanessa
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Drafting a weekly report, to be sent via email, that outlines the number of calls received by a specific group of extensions. The report should include details such as the source of the calls (DDI, switchboard, IVR), whether the calls were answered or missed, the length of time the caller was waiting, and other relevant metrics.
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11 votesVanessa
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4 votesVanessa
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24 votesVanessa
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15 votesVanessa
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An error occurred while saving the comment Vanessa
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In certain cases, agents answer a call and then place the caller on hold but may become distracted and forget about the caller still waiting on the line. To address this, implementing a "Call On Hold Reminder" feature would be highly beneficial. This feature would send periodic notifications or reminders to the agent, alerting them that a call is still on hold and needs attention.
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5 votes
An error occurred while saving the comment Vanessa
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When the user calls a number that is busy, a feature that will allow them to automatically call the busy number once it becomes available again
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12 votesVanessa
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8 votesVanessa
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2 votesVanessa
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1 voteVanessa
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1 voteVanessa
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3 votesVanessa
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We recommend adding a feature to call parking that allows callers, if members of the park location don’t pick up, there should be an option to leave a voicemail.