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61 results found

  1. Retroactive Update of Historical Reporting Data

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Vanessa shared this idea  · 

  2. Option to Prevent Agents from Declining Digital Interactions in RingCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Vanessa shared this idea  · 

  3. Preserve and Display Lead Information When Transferring from Outbound Campaign to Internal Queue

    5 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Vanessa shared this idea  · 

  4. Next Dial Time Report in RingCX

    5 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Vanessa shared this idea  · 

  5. Business Hours Filter in RingCX Analytics

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Vanessa shared this idea  · 

  6. Analytics Report for RingEX to RingCX Transfer calls

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Vanessa shared this idea  · 

  7. Renaming an existing Group SMS

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Vanessa supported this idea  · 

  8. Prioritize Inbound Calls Over Outbound Calls in Preview Dialer (RingCX)

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Vanessa shared this idea  · 

  9. Printable Feedback Report in RingSense

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    Vanessa shared this idea  · 

  10. Align Caller ID Name Display Between Mobile and Desktop Applications

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Vanessa shared this idea  · 

  11. Transcriptions for voicemail email notifications in RingCX

    3 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Vanessa shared this idea  · 

  12. transfer

    66 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Vanessa commented  · 

    Currently, when agents transfer calls from RingCX to the Corporate Directory, the destination extension number is not clearly captured or displayed in historical reports. We are requesting an enhancement to ensure that the specific extension number of the recipient is included as a visible data point in transfer analytics.

  13. MMS

    3 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Vanessa shared this idea  · 

  14. Intelligent Grouping of Lead-Related Emails in RingCX

    2 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Vanessa shared this idea  · 

  15. Increase the number of named group text

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Vanessa shared this idea  · 

  16. Email Notifications for IVR Menu and Administrative Changes

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa shared this idea  · 

  17. Assigning Users In Presence using an Excel File

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Vanessa shared this idea  · 

  18. Enable One-Touch Call Answering for Plantronics CS540 Headset on All Poly Desk Phones

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Vanessa supported this idea  · 

  19. AI note taking usage

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa shared this idea  · 

  20. Disable users making calls or texts outside of TCPA hours

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa shared this idea  · 
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