Settings and activity
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10 votes
An error occurred while saving the comment Vanessa
commented
Include Customer Email Addresses in Email Channel Reports
Description
Customers can submit requests through the email channel, but there currently does not appear to be a report or available field that exposes the customer’s email address associated with those requests.We need the ability to include the customer’s email address as a reportable field so that teams can identify and analyze requests originating from specific customers.
Requested Enhancement
Add a reportable Customer Email Address field for requests received through the email channel.Requirements
Expose the customer/sender email address as a reporting field.
Ensure the field is available when building or customizing reports.
Populate the field for requests created through the email channel.
Preserve the email address associated with the customer who submitted the request. -
1 voteVanessa
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2 votesVanessa
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2 votesVanessa
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1 voteVanessa
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2 votesVanessa
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1 voteVanessa
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9 votesVanessa
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9 votesVanessa
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3 votesVanessa
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3 votesVanessa
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3 votesVanessa
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2 votesVanessa
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7 votesVanessa
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2 votesVanessa
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9 votesVanessa
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70 votes
An error occurred while saving the comment Vanessa
commented
Currently, when agents transfer calls from RingCX to the Corporate Directory, the destination extension number is not clearly captured or displayed in historical reports. We are requesting an enhancement to ensure that the specific extension number of the recipient is included as a visible data point in transfer analytics.
Request Summary:
Increase or remove the current 15-character limit for phone number nicknames in RingEX.
Customer Feedback / Business Need:
The current 15-character limit for phone number nicknames is restrictive and prevents us from using descriptive names for their phone numbers.
Requested Enhancement:
Allow users to assign phone number nicknames longer than 15 characters, preferably by increasing the limit or removing the restriction to accommodate longer department names, business units, and other descriptive labels.
Business Impact:
The current limitation makes it difficult for us to identify phone numbers accurately, particularly when using longer department or service names. Increasing the character limit would improve usability, clarity, and phone number management.