Settings and activity
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66 votes
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3 votesVanessa
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7 votesVanessa
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14 votes
An error occurred while saving the comment Vanessa
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We would like to request a feature that allows administrators to restrict users from making outbound calls or sending text messages outside of TCPA-compliant hours (typically 8:00 AM to 9:00 PM local time of the recipient).
This feature would help ensure compliance with the Telephone Consumer Protection Act (TCPA) by preventing accidental outreach to contacts during restricted hours, reducing legal risk and improving customer trust.
Implementing this feature would significantly reduce the risk of TCPA violations and support responsible communication practices across the organization.
Currently, when agents transfer calls from RingCX to the Corporate Directory, the destination extension number is not clearly captured or displayed in historical reports. We are requesting an enhancement to ensure that the specific extension number of the recipient is included as a visible data point in transfer analytics.