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32 results found

  1. Multiple Language support for AI Live Transcription (Portuguese)

    1 vote

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    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Vanessa Codon commented  · 

    Live Transcribe AI complete the transcript in Spanish

  2. Ability to answer Apple Verification Calls

    26 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vanessa Codon supported this idea  · 

  3. [ANALYTICS] Restricted view on specific sites

    5 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Vanessa Codon supported this idea  · 

  4. Korean Phone Numbers

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » International  ·  Admin →
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    Vanessa Codon shared this idea  · 

  5. Park Presence recall timer

    14 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Vanessa Codon supported this idea  · 
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    Vanessa Codon commented  · 

    We recommend adding a feature to call parking that allows callers, if members of the park location don’t pick up, there should be an option to leave a voicemail.

  6. Utilize Rc numbers for whats app business

    15 votes

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    5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Vanessa Codon supported this idea  · 
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    Vanessa Codon commented  · 

    It would be beneficial for users to have the ability to use their RC mobile numbers for WhatsApp Business verification. This functionality would streamline the verification process and enhance the user experience by allowing them to leverage their existing RC numbers for business communication.

  7. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    43 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Vanessa Codon supported this idea  · 

  8. Announce call queue name first before answering the call

    5 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa Codon supported this idea  · 
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    Vanessa Codon commented  · 

    Announce incoming calls not only on supported desk phones but also through speakers or the intercom system for broader coverage.

  9. REFUSED Calls vs ANSWERED Calls, 1 call should not be marked twice

    2 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Vanessa Codon supported this idea  · 

  10. analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa Codon supported this idea  · 

  11. Generate analytics reports showing detailed call queue report

    9 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Vanessa Codon supported this idea  · 
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    Vanessa Codon commented  · 

    Drafting a weekly report, to be sent via email, that outlines the number of calls received by a specific group of extensions. The report should include details such as the source of the calls (DDI, switchboard, IVR), whether the calls were answered or missed, the length of time the caller was waiting, and other relevant metrics.

  12. Grant Custom Wallpaper On Phones

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vanessa Codon supported this idea  · 

  13. Separate window pop-up

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Vanessa Codon supported this idea  · 

  14. Extending Call Log Retention Past 1 Year

    26 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa Codon supported this idea  · 

  15. sound reminder that a call is on hold

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Vanessa Codon supported this idea  · 
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    Vanessa Codon commented  · 

    In certain cases, agents answer a call and then place the caller on hold but may become distracted and forget about the caller still waiting on the line. To address this, implementing a "Call On Hold Reminder" feature would be highly beneficial. This feature would send periodic notifications or reminders to the agent, alerting them that a call is still on hold and needs attention.

  16. Busy Number Auto-Redial

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vanessa Codon commented  · 

    When the user calls a number that is busy, a feature that will allow them to automatically call the busy number once it becomes available again

    Vanessa Codon supported this idea  · 

  17. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Vanessa Codon supported this idea  · 

  18. ability to disable call recording

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vanessa Codon supported this idea  · 

  19. Intercom for Limited Extension

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa Codon shared this idea  · 

  20. customize a note in fax cover page from the admin portal

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa Codon shared this idea  · 
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