Settings and activity
66 results found
-
10 votes
An error occurred while saving the comment -
1 vote
Vanessa
shared this idea
·
-
2 votesVanessa
shared this idea
·
-
2 votesVanessa
shared this idea
·
-
1 voteVanessa
shared this idea
·
-
2 votesVanessa
shared this idea
·
-
1 voteVanessa
shared this idea
·
-
9 votesVanessa
shared this idea
·
-
9 votesVanessa
shared this idea
·
-
2 votesVanessa
shared this idea
·
-
3 votesVanessa
shared this idea
·
-
3 votesVanessa
supported this idea
·
-
2 votesVanessa
shared this idea
·
-
7 votesVanessa
shared this idea
·
-
2 votesVanessa
shared this idea
·
-
8 votesVanessa
shared this idea
·
-
70 votes
An error occurred while saving the comment Vanessa
commented
Currently, when agents transfer calls from RingCX to the Corporate Directory, the destination extension number is not clearly captured or displayed in historical reports. We are requesting an enhancement to ensure that the specific extension number of the recipient is included as a visible data point in transfer analytics.
-
4 votesVanessa
shared this idea
·
-
2 votesVanessa
shared this idea
·
-
9 votesVanessa
shared this idea
·
Include Customer Email Addresses in Email Channel Reports
Description
Customers can submit requests through the email channel, but there currently does not appear to be a report or available field that exposes the customer’s email address associated with those requests.
We need the ability to include the customer’s email address as a reportable field so that teams can identify and analyze requests originating from specific customers.
Requested Enhancement
Add a reportable Customer Email Address field for requests received through the email channel.
Requirements
Expose the customer/sender email address as a reporting field.
Ensure the field is available when building or customizing reports.
Populate the field for requests created through the email channel.
Preserve the email address associated with the customer who submitted the request.