← RingCentral Ideas

Settings and activity

37 results found

  1. Option to disable outbound calls

    25 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa commented  · 

    We would like to request a feature that allows users to temporarily pause or disable the voice calling capability on their RingCentral app or extension, while retaining the ability to send and receive messages (SMS or team messaging).

    This feature would be helpful in scenarios where users need to focus on tasks that require minimal interruptions from calls but still need to stay responsive via messaging.

    Vanessa supported this idea  · 

  2. Enable T9 Search on Cisco CP-8851 and Polycom VVX-450

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Vanessa shared this idea  · 

  3. increase number of groups in call queues

    1 vote
    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Vanessa commented  · 

    Make the maximum call queue groups to more than 50

  4. Report Info in Body of Email not Attachment

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Vanessa supported this idea  · 

  5. Reports in the body of the email

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Vanessa shared this idea  · 

  6. Multiple Language support for AI Live Transcription (Portuguese)

    2 votes
    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Vanessa commented  · 

    Live Transcribe AI complete the transcript in Spanish

  7. Ability to answer Apple Verification Calls

    35 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vanessa supported this idea  · 

  8. [ANALYTICS] Restricted view on specific sites

    6 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Vanessa supported this idea  · 

  9. Korean Phone Numbers

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » International  ·  Admin →
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    Vanessa shared this idea  · 

  10. Park Presence recall timer

    14 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Vanessa supported this idea  · 
    An error occurred while saving the comment
    Vanessa commented  · 

    We recommend adding a feature to call parking that allows callers, if members of the park location don’t pick up, there should be an option to leave a voicemail.

  11. Utilize Rc numbers for whats app business

    17 votes
    6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Vanessa supported this idea  · 
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    Vanessa commented  · 

    It would be beneficial for users to have the ability to use their RC mobile numbers for WhatsApp Business verification. This functionality would streamline the verification process and enhance the user experience by allowing them to leverage their existing RC numbers for business communication.

  12. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    55 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Vanessa supported this idea  · 

  13. Announce call queue name first before answering the call

    6 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa supported this idea  · 
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    Vanessa commented  · 

    Announce incoming calls not only on supported desk phones but also through speakers or the intercom system for broader coverage.

  14. REFUSED Calls vs ANSWERED Calls, 1 call should not be marked twice

    2 votes
    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Vanessa supported this idea  · 

  15. analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa supported this idea  · 

  16. Generate analytics reports showing detailed call queue report

    24 votes
    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Vanessa supported this idea  · 
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    Vanessa commented  · 

    Drafting a weekly report, to be sent via email, that outlines the number of calls received by a specific group of extensions. The report should include details such as the source of the calls (DDI, switchboard, IVR), whether the calls were answered or missed, the length of time the caller was waiting, and other relevant metrics.

  17. Grant Custom Wallpaper On Phones

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vanessa supported this idea  · 

  18. Separate window pop-up

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Vanessa supported this idea  · 

  19. Extending Call Log Retention Past 1 Year

    31 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vanessa supported this idea  · 

  20. sound reminder that a call is on hold

    18 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Vanessa supported this idea  · 
    An error occurred while saving the comment
    Vanessa commented  · 

    In certain cases, agents answer a call and then place the caller on hold but may become distracted and forget about the caller still waiting on the line. To address this, implementing a "Call On Hold Reminder" feature would be highly beneficial. This feature would send periodic notifications or reminders to the agent, alerting them that a call is still on hold and needs attention.

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