ACE Sentiment API Access
Team - We have a current customer (Relation Insurance - UID: 2077623020) who are power users for ACE and steadily growing to beyond 400 agents... They are requesting API access to the Sentiment portion of ACE. Their use case is below:
"This is a must have for all users of the product. This is one of the main use cases for using the RingSense product and the fact that we cannot export your sentiment score means we need to take the call transcripts and recalculate this ourselves so the data can interact with other system. Diminishing the value of the product in the enterprise."
cc. Sushant, per our email exchange.
Tony
shared this idea
Sentiment is now available as part of the ACE API payload
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Jay
commented
And add the UII of from each interaction in ACE to the ACE API data. We need a way to connect the UII and associated metrics from Analytics to the corresponding interaction and data available in ACE. The UII is now in ACE, as of 5/1/26, now include the UII in the ACE (RingSense) API data fields