Configurable Response Delay for AI Receptionist (Prevent Interruptions)
Description:
I would like to request a feature enhancement for the AI Receptionist to allow configurable response timing. Currently, the AI tends to respond while customers are still speaking, which can interrupt the conversation and negatively impact the customer experience.
It would be highly beneficial to have an option to set a delay (e.g., 3–5 seconds) before the AI responds after detecting silence. This would ensure that customers have fully completed their statements before the AI provides a reply.
Use Case:
In real customer interactions, there are often brief pauses while the caller is thinking or speaking. Without a configurable delay, the AI may mistakenly interpret these pauses as the end of the conversation and interrupt the caller.
Requested Feature:
Ability to configure a response delay (e.g., 1–10 seconds) before the AI responds
Improved silence detection or end-of-speech detection
Optional toggle to enable/disable interruption prevention
Business Impact:
This enhancement would significantly improve call flow, reduce customer frustration, and create a more natural and professional interaction experience.
Additional Notes:
This feature would be especially useful for businesses handling customer service calls where clear and uninterrupted communication is critical.