We noticed agents now get a transcript as the call goes by and we think this transcript should be available on https://service.ringcentral.com/ . There's multiple reasons for someone in quality, trainers or even managers, to access to their agents calls and check specific details on it and having access to that transcript already created, would make more efficient this tasks.
For example: there's one task where i have to find calls where people talk about their ailments and this is usually calls over 20min. Instead of me having to download a file > upload to a third party tool > wait 10min for the transcript to be generated > and finally determine if that call works for what im doing, i should be able to determine faster if that call works or not, without having to do all those steps and waste all that time, just by taking a look to the transcript in RC.
I already talked with customer service and they said that even with a super admin role, we can not access this transcript