Provide administrators with a dedicated System Prompt / Instruction setting within the AI Receptionist configuration. This feature would allow admins to inject a permanent behavioral script or toggle a "Speech Pace" setting (e.g., "Calm and Measured," "Professional/Executive," or a percentage slowdown), ensuring the AI maintains a calm, consistent, and unhurried pace throughout the entire conversation, not just during the initial greeting.

Business Impact & Justification
Brand Alignment: For high-touch B2B industries, like executive technology leadership or legal counsel, a rapid-fire default AI voice sounds robotic and rushed. Admins need the ability to enforce a relaxed, premium, and human-like tone.

Customer Experience: Callers frequently request the AI to "slow down." While the AI can adapt temporarily mid-call when asked, it should natively answer the phone at this preferred, slower pace from second one and maintain it consistently.

Workaround Elimination: Currently, admins must resort to text-formatting hacks (like adding excessive punctuation or bracketed prompt injections) in the greeting box, which are unreliable and do not carry over to the conversational AI responses later in the call.

Proposed Solution / UI Addition
Global Behavior Box: Add an "AI Instructions" or "System Persona" text field where admins can write custom rules (e.g., "Speak 10% slower and use an executive cadence").

Speed/Tone Preset Dropdown: Alternatively, implement a simple dropdown menu in the AI Receptionist settings:

🏃‍♂️ Fast/Efficient (Default)

🤝 Standard/Friendly

🧘 Calm/Deliberate (10% Slower Cadence)