Title: Allow Organization-Level Customization of Scorecard Performance Distribution Ranges

Product Area: Scorecards / Performance Management

Background

Currently, Scorecard Performance Distribution ranges are fixed globally and cannot be customized at the organization level. The available performance categories are limited to predefined score thresholds:

Exceeds
Meets
Did Not Meet

These thresholds apply uniformly across all organizations regardless of differing operational standards, evaluation frameworks, or business requirements.

Current Limitation

Organizations have no ability to:

Configure custom score ranges for performance bands
Rename performance categories to align with internal terminology
Define organization-specific evaluation thresholds
Adjust distributions based on business units or operational models
Requested Enhancement

Introduce support for organization-level configurable Scorecard Performance Distribution ranges.

Requested capabilities:

Allow administrators to define custom score thresholds per organization.
Enable modification of performance labels (e.g., Exceeds, Meets, Did Not Meet).
Support flexible range definitions (example: 95–100 = Outstanding, 80–94 = Meets Expectations, <80 = Needs Improvement).
Apply configuration independently across organizations without affecting global defaults.
Preserve an optional default/global template for organizations that do not require customization.
Business Value
Align scorecards with each organization’s internal QA and performance standards.
Improve reporting relevance and performance visibility.
Increase flexibility for enterprise customers operating multiple business models.
Reduce manual interpretation and external score normalization efforts.
Expected Outcome

Organizations can manage and tailor scorecard performance distribution ranges according to their operational and evaluation requirements while maintaining centralized administration controls.