← RingCentral Ideas

Settings and activity

83 results found

  1. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  2. Feature Request : Dialer: Fallback Handling if Agent Doesn’t Answer

    2 votes
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    Homert shared this idea  · 

  3. Feature Request – IVR Option in RingCX Broadcasting

    2 votes
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    Homert shared this idea  · 

  4. Feature Request: Call Queue Configuration Export

    4 votes
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    Homert shared this idea  · 

  5. Disable Cross-Site Access Management by Default

    7 votes
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    Homert supported this idea  · 

  6. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    4 votes
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    Homert shared this idea  · 

  7. Increase Voicemail Box Co-Recipient Limit

    12 votes
    New  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  8. Feature Request: Presence Sync Between RingCX and RingCentral Devices

    8 votes
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    Homert shared this idea  · 

  9. Spoofing caller id while Porting In

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert supported this idea  · 

  10. Hot Desk Phone to Paging Only group

    7 votes
    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Homert supported this idea  · 

  11. Live monitoring from RingCentral Admin portal of a extension/user.

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert supported this idea  · 

  12. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  13. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Homert supported this idea  · 

  14. Feature Request – SMS / Campaign History Activity Tracker

    10 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  15. Feature Request – Customizable User Manager Permissions for User Groups

    4 votes
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    Homert shared this idea  · 

  16. Feature Request: Auto-Add Queue Members to Performance Analytics Reports & Subscriptions

    3 votes
    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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  17. Request Option to Select Ring Central Contact Center /North America

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Feature Request: Rules Engine for RingCX

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  19. Feature Request – Allow Support Agents to Remove Email Addresses Upon Request

    3 votes
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  20. Feature Request – Ability to Broadcast Updated Number Location

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Homert shared this idea  · 
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