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63 results found

  1. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  2. Feature Request: Enable Call Recording on External Transfers to RingCX

    3 votes

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  3. Tell callers their place in the queue while waiting in a queue

    11 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  4. Position in Queue, Estimated wait time, and Call queue caller call back feature

    169 votes

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    Future Consideration  ·  26 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Homert commented  · 

    Please apply thi feature to RIngCX as well.

  5. Feature Request: Restrict User Login to RingCentral Mobile App

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. RingCX Feature Request: Dynamic Call Routing Based on Queue Volume Percentage

    3 votes

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  7. Feature Request: Default Site Setup Templates

    4 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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  8. Feature Request: Manageability of Grayed-Out Fields in RingSense Integrations with Salesforce

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. Feature Request: Support for Corporate Directory and LDAP on Yealink T53

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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  10. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. Adding Guam phone number

    5 votes

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  12. reporting to show who is the manager of all call queues

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  13. Automated Transition Plan: Legacy App to RingCentral App

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Feature Request: Enable Admin Access to Configure SCP Parameter 1201

    2 votes

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  15. Feature Request: Restrict Email Updates to Authorized Domains in User Profile

    9 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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  16. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  17. Feature Request: Language Selection for Play Hold Time Announcer in RingCX

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  18. Agent sign in time on real time dashboard

    4 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert commented  · 

    RingCX:Agent sign in time on real time dashboard

    Key Components:

    Time Display:

    Clearly show the sign-in time for each agent in the local business timezone.
    Use a consistent format (e.g., HH AM/PM) for easy readability.

    Visual Indicators:

    Utilize color coding to indicate timely sign-ins (green), late sign-ins (yellow), and no-shows (red).

    Provide tooltips or hover-over info for additional context.

    Homert shared this idea  · 

  19. Ability to see all call queue extension using RingCX application

    4 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  20. Feature Request: Agent Search Leads by Campaign in RingCX Problem:

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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