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151 results found

  1. Feature Request: Real-Time Queue Visibility in RingEX Desktop App

    3 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Homert shared this idea  · 

  2. RCX | API for Call Recording Retrieval

    2 votes

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    New  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Admin →
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    Homert commented  · 

    - Also allow API to download file in to MP3 fomat.

    Homert shared this idea  · 

  3. Feature Request: RingCX | API for Microsoft Company Directory Integration

    4 votes

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    New  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Admin →
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    Homert commented  · 

    Additional Information:

    - This will Allow agent to identify who the caller is.

    Homert shared this idea  · 

  4. call offers for the longest wait time

    218 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Homert supported this idea  · 

  5. Backup

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Homert supported this idea  · 

  6. Feature Request: Preserve Custom Taskbar Icon Across Updates

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Homert shared this idea  · 

  7. Feature Request: Time Zone Configuration for RingCX

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Homert shared this idea  · 

  8. Feature Enhancement Request: Reduce AI Disposition Display Delay in Disposition Window

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Homert shared this idea  · 

  9. Feature Request: Customizable Callback Setup Confirmation Message in RingCX

    3 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Homert shared this idea  · 

  10. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    40 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Homert supported this idea  · 

  11. Retrieve deleted RingCX Custom Report

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Homert supported this idea  · 

  12. Feature Request: Custom Survey Dashboard (Simplesat-like Experience)

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Homert shared this idea  · 

  13. Feature Request – Distinct “Invalid Number” Result for Manual Outbound Calls

    3 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  14. Share contacts as SMS

    18 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Homert supported this idea  · 

  15. Feature Request: Chat, Search, Emoji, and Bot Improvements

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Homert shared this idea  · 

  16. Feature Request: Configurable Extended Session Persistence Across RingCentral Web Domains

    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  17. disable RingCX dialpad when using RC Softphone

    8 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  18. Feature Request: Conditional Caller ID Enforcement for Warm Transfers and Consultations Across RingCX and RingEX

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  19. Preserve Agents’ extension as Caller ID for Internal Calls

    12 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  20. Feature Request: Ability for Administrators to Hang Up All Calls in Queue

    9 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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