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57 results found

  1. Feature Request: Default Site Setup Templates

    4 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  2. Feature Request: Manageability of Grayed-Out Fields in RingSense Integrations with Salesforce

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  3. Feature Request: Support for Corporate Directory and LDAP on Yealink T53

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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  4. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  5. Adding Guam phone number

    5 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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  6. reporting to show who is the manager of all call queues

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Homert supported this idea  · 

  7. Automated Transition Plan: Legacy App to RingCentral App

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Feature Request: Enable Admin Access to Configure SCP Parameter 1201

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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  9. Feature Request: Restrict Email Updates to Authorized Domains in User Profile

    9 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  10. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Homert supported this idea  · 

  11. Feature Request: Language Selection for Play Hold Time Announcer in RingCX

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  12. Agent sign in time on real time dashboard

    4 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert commented  · 

    RingCX:Agent sign in time on real time dashboard

    Key Components:

    Time Display:

    Clearly show the sign-in time for each agent in the local business timezone.
    Use a consistent format (e.g., HH AM/PM) for easy readability.

    Visual Indicators:

    Utilize color coding to indicate timely sign-ins (green), late sign-ins (yellow), and no-shows (red).

    Provide tooltips or hover-over info for additional context.

    Homert shared this idea  · 

  13. Ability to see all call queue extension using RingCX application

    4 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. Feature Request: Agent Search Leads by Campaign in RingCX Problem:

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  15. Feature Request: SMS Forwarding to External 3-Digit Number (988)

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Homert shared this idea  · 

  16. Toll Free number as Caller ID in Japan

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  17. Caller ID name should be visible for Toll Free

    102 votes

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    Future Consideration  ·  23 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Voice & messaging encryption

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    56 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    7 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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