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AI Conversation Expert (ACE, formerly RingSense), AIR & AVA: ACE (AI Conversation Expert)

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ACE Tracked Data over Total Interactions

The ACE Tracker should display the number of tracked interactions alongside the total number of interactions to provide better context for performance and improvement. Additionally, it should include month-over-month comparisons on the same page, allowing users to monitor trends and measure progress over time easily.

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Mark Alvin shared this idea  ·   ·  Report…  ·  Admin →
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  • Geraldine commented  ·   ·  Report

    Overview
    Requesting the ability to view a consolidated, overall score across all engagement interactions within the ACE platform rather than reviewing interactions individually.

    Business Benefits
    Provides supervisors with a quick, macro-level health check of customer interactions.

    Saves time by eliminating manual calculations across different channels.