Settings and activity

103 results found

1. call offers for the longest wait time

   196 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Oct 7, 2025

2. historical dashboard

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Oct 2, 2025

3. Buld Download for Transcripts in Ringsense All Interractions

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Oct 1, 2025

4. RingCX platform: Request to add Overflow routing feature

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   New  ·  0 comments  ·  RingCX » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Sep 23, 2025

5. Integration of phonebooks between two separate RingCentral accounts

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Sep 6, 2025

6. Option to use the Outlook platform to send messages to the paging device via the messaging feature.

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Sep 5, 2025

7. RingCX Agent list_The customer want to pull up lists of active agents using the RingCX platform.

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Geraldine commented  ·  Aug 25, 2025  ·  Edit…  ·  Delete…

   The customer wants to pull up lists of active agents using the RingCX platform.
   The customer is looking for an option to pull up lists of active agents using the RingCX platform.

   Save Submitting...
   Geraldine shared this idea  ·  Aug 25, 2025

8. RingCX Chat Channel_Option to transfer chat directly to the agent

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Please provide additional info and use cases.

   
   

   • Automatic assignment to agent? (Last Agent Routing)
   • Direct transfer by Supervisor or from another agent already working on the interaction?
   Geraldine shared this idea  ·  Aug 25, 2025

9. The serial number of a third-party device should be visible when using Manual provisioning.

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Aug 25, 2025

10. RingCX Speech Recognition default format

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Aug 18, 2025

11. Option to disable outbound calls

    30 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Aug 16, 2025

12. RingCX Audit Log Feature – Agent Status

    3 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Aug 16, 2025

13. RingCentral University

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jul 24, 2025

14. Able to create ring group for App and Desk phone

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jul 16, 2025

15. Pie chart report displaying a list of agent names along with the total number of answered calls shown on the Realtime dashboard

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jul 14, 2025

16. Admin ability to disable the AI feature on company account.

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 26, 2025

17. Dashboard outbound manula

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 20, 2025

18. Make voice transcripts visible to agents in RingCX

    19 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 12, 2025

19. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

    10 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jun 9, 2025
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    Geraldine commented  ·  Mar 31, 2025  ·  Edit…  ·  Delete…

    SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

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20. RingCX Digital chat_Disable the "ding sound/sound notification" on the customer's browser.

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  May 26, 2025