Settings and activity

100 results found

1. RingCX platform: Request to add Overflow routing feature

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   New  ·  0 comments  ·  RingCX » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Sep 23, 2025

2. Integration of phonebooks between two separate RingCentral accounts

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   Geraldine shared this idea  ·  Sep 6, 2025

3. Option to use the Outlook platform to send messages to the paging device via the messaging feature.

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   Geraldine shared this idea  ·  Sep 5, 2025

4. RingCX Agent list_The customer want to pull up lists of active agents using the RingCX platform.

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Geraldine commented  ·  Aug 25, 2025  ·  Edit…  ·  Delete…

   The customer wants to pull up lists of active agents using the RingCX platform.
   The customer is looking for an option to pull up lists of active agents using the RingCX platform.

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   Geraldine shared this idea  ·  Aug 25, 2025

5. RingCX Chat Channel_Option to transfer chat directly to the agent

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Aug 25, 2025

6. The serial number of a third-party device should be visible when using Manual provisioning.

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Aug 25, 2025

7. RingCX Speech Recognition default format

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Aug 18, 2025

8. Option to disable outbound calls

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Aug 16, 2025

9. RingCX Audit Log Feature – Agent Status

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Aug 16, 2025

10. RingCentral University

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jul 24, 2025

11. Able to create ring group for App and Desk phone

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jul 16, 2025

12. Pie chart report displaying a list of agent names along with the total number of answered calls shown on the Realtime dashboard

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jul 14, 2025

13. Admin ability to disable the AI feature on company account.

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 26, 2025

14. Dashboard outbound manula

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 20, 2025

15. Make voice transcripts visible to agents in RingCX

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 12, 2025

16. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jun 9, 2025
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    Geraldine commented  ·  Mar 31, 2025  ·  Edit…  ·  Delete…

    SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

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17. RingCX Digital chat_Disable the "ding sound/sound notification" on the customer's browser.

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  May 26, 2025

18. Outbound Caller ID Limitations

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  May 20, 2025

19. French Canadian language support

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

    Geraldine supported this idea  ·  May 13, 2025

20. Be able to use the disposition filter in the RingSence portal.

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  May 9, 2025