Settings and activity

101 results found

1. Option to modify the Caller ID number used for Inbound ACD Queue Callback Answered in RingCX

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   Needs More Information  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Oct 20, 2025

2. log in and log out history should be accessible to agents

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Nov 18, 2025

3. call offers for the longest wait time

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Oct 7, 2025

4. historical dashboard

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Oct 2, 2025

5. Buld Download for Transcripts in Ringsense All Interractions

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Oct 1, 2025

6. RingCX platform: Request to add Overflow routing feature

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   Needs More Information  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Sep 23, 2025

7. Integration of phonebooks between two separate RingCentral accounts

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Sep 6, 2025

8. Option to use the Outlook platform to send messages to the paging device via the messaging feature.

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Sep 5, 2025

9. RingCX Agent list_The customer want to pull up lists of active agents using the RingCX platform.

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Geraldine commented  ·  Aug 25, 2025  ·  Edit…  ·  Delete…

   The customer wants to pull up lists of active agents using the RingCX platform.
   The customer is looking for an option to pull up lists of active agents using the RingCX platform.

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   Geraldine shared this idea  ·  Aug 25, 2025

10. RingCX Chat Channel_Option to transfer chat directly to the agent

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Please provide additional info and use cases.

    
    

    • Automatic assignment to agent? (Last Agent Routing)
    • Direct transfer by Supervisor or from another agent already working on the interaction?
    Geraldine shared this idea  ·  Aug 25, 2025

11. The serial number of a third-party device should be visible when using Manual provisioning.

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Aug 25, 2025

12. RingCX Speech Recognition default format

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Aug 18, 2025

13. Option to disable outbound calls

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Aug 16, 2025

14. RingCX Audit Log Feature – Agent Status

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Aug 16, 2025

15. RingCentral University

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jul 24, 2025

16. Able to create ring group for App and Desk phone

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jul 16, 2025

17. Pie chart report displaying a list of agent names along with the total number of answered calls shown on the Realtime dashboard

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jul 14, 2025

18. Admin ability to disable the AI feature on company account.

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 26, 2025

19. Dashboard outbound manula

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 20, 2025

20. Make voice transcripts visible to agents in RingCX

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 12, 2025