Settings and activity

117 results found

1. Ability to Customize AI Compliance Prompts

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  May 27, 2026

2. RingCX: Configure Custom Administrative Role for Granular Recording Access

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   Geraldine shared this idea  ·  May 19, 2026

3. The customer wants to disable the Agent Leg dial-back for RingCX outbound calls.

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   Geraldine shared this idea  ·  May 12, 2026

4. RingCX Additional Call Events

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  May 7, 2026

5. Enable DNIS notifications for numbers routed through RingCX Workflows

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   Geraldine shared this idea  ·  May 7, 2026

6. Exclude 'Callback Requests' from the 'Abandoned' and 'Missed Call' totals within the RingEX Performance Report for all Call Queue extensions

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 23, 2026

7. Enable manual activation of call queue voicemail (After Hours mode) via desk phone interface.

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 21, 2026

8. Bring back % of sentiment anaylsis

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Apr 16, 2026

9. Automated or bulk download capability for RingCX transcripts.

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   New  ·  1 comment  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 2, 2026

10. Enable Account admin to Enable / Disable 2 Factor Authentication

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Mar 24, 2026

11. Number Storage

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Mar 22, 2026

12. Capability to synchronize user status across both RingEX and RingCX platforms.

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 19, 2026

13. RingSense_OrganisationTab_ Ability to reset the Industry field settings to their default configuration.

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 3, 2026

14. Enable the creation of Requeue Shortcuts in RingCX for Service Cloud Voice.

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 2, 2026

15. Ability to resync the Email Channel option.

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 1, 2026

16. Custom role to limit user to access, delete and download recorded video meetings

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Feb 12, 2026

17. Dashboard outbound manula

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Feb 12, 2026

18. An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy.

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Jan 12, 2026

19. Option to modify the Caller ID number used for Inbound ACD Queue Callback Answered in RingCX

    12 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Oct 20, 2025

20. log in and log out history should be accessible to agents

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Nov 18, 2025