Settings and activity

58 results found

1. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

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   Geraldine shared this idea  ·  Dec 20, 2024

2. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

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   Planned  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Dec 9, 2024

3. Ability to disable pop up on the incoming call using RingCentral app

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Dec 5, 2024

4. Ability to Disable Changing of Caller ID from RingCentral App

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Nov 27, 2024
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   Geraldine commented  ·  Nov 27, 2024  ·  Edit…  ·  Delete…

   Disable the option to choose outbound caller ID on the RingCentral app.
   The customer doesn't want her agent to have the option to choose an outbound caller ID number using the RingCentral app.

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5. to have a +1 option for caller ID number

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Nov 27, 2024

6. Send messages to multiple recipients using RingCX application

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Nov 27, 2024

7. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Nov 22, 2024

8. Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile

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   Geraldine shared this idea  ·  Nov 21, 2024

9. The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Nov 20, 2024

10. Ability to see the caller ID number in the queue using the RingCX Real time Analytics dashboard

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    Geraldine shared this idea  ·  Nov 20, 2024

11. The customer wanted to know if there is an option to enter a code before accessing the RingCX recorded link

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    Needs More Information  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Nov 7, 2024

12. bulk factory or password reset the phone devices

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Sep 25, 2024

13. Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Sep 12, 2024

14. Ability to add a custom configuration on third-party phones

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    Geraldine shared this idea  ·  Sep 6, 2024

15. Disable the option to enter an extension while the prompt is playing

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Aug 22, 2024

16. Be able to update Name of CCRN Numbers via API using the Admin portal page

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    Geraldine shared this idea  ·  Aug 20, 2024

17. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

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    Geraldine shared this idea  ·  Jul 26, 2024

18. The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID

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    Geraldine shared this idea  ·  Jul 18, 2024

19. calendar for holidays

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jul 11, 2024

20. The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone

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    Geraldine shared this idea  ·  Jun 12, 2024