249 results found
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Five9 Integration for RingSense
Add a voice/phone integration with Five9 to allow RingSense to pull in phone call recordings.
3 votes -
RingSense to be accessible through RingCentral app
Customers with RingSense will have the option to access it through their RingCentral Web/Desktop applications to easily manage the service instead of having to login separately.
2 votes -
Click on sentiments and analysis and get deeper info on content
When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.
3 votes -
Integration with Genesys CC
Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/
2 votes -
Integration with Google BigQuery
Idea is to integration RingSense and RingCX with Google BigQuery.
2 votes -
Integration with FiveTran
Goal is to be able to bring in calls from FiveTran and integrate in some fashion with RingSense for Sales.
2 votes -
Integration with Leadtrack CRM
Idea is to integrate with Leadtrack (CRM)
2 votes -
Integration with Zenith CRM
Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.
2 votes -
Filter calls based on ODCR vs. ACR
Customers can toggle on ODCR and ACR, but there is no way to tell which type of call recording was brought in.
2 votes
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