219 results found
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Improve Conversation Flow (and get rid of the clicking/ticking noise)
The receptionist sounds too robotic and doesn't respond to inputs fast enough. If the caller cuts in or interrupts the AI, it should pause what it is saying to receive and respond to the new inputs.
There is also strange clicking noise for every response that needs to go away.
The voices are much better than RCs text to speech in the AA section, granted, but it still "feels" robotic. I understand there is a balance to making sure people know they aren't talking to a human but there are still some annoying things about this AI that could be…
1 vote -
AI
I believe the RingCentral AI experience could be greatly enhanced by moving away from basic text-to-speech menus and greetings. Instead, integrating a more dynamic AI voice—one that sounds warm, expressive, and natural—would go a long way in improving customer interaction.
Currently, the monotone delivery feels robotic and lacks the human-like warmth that today’s users expect from AI-powered systems. Adding more variation in tone and inflection, with a touch of friendliness or enthusiasm, would make the experience feel more welcoming and professional.
As a customer and advocate for smart business solutions, I’d love to see RingCentral’s AI receptionist evolve into the…
3 votes -
AI Receptionist Transfer by Context
Ability to transfer by context. There should be an option to transfer incoming calls to a message-only extension that automatically plays either the default or custom voicemail greeting. This ensures the caller is informed that they’ve reached a voicemail line and are invited to leave a message.
2 votes -
Option in AIR to collect caller information and send it to internal company group chat
We want to have the option or skill in AI receptionist to collect caller information and send it to internal company group chat
1 vote -
Ability to have AI Receptionist enabled on UK accounts
Ability to have the option for AI Receptionist enabled on UK accounts
4 votes -
key press
Customer prefers to have a key press feature like the IVR
2 votes -
AIR_to have a Separate Connecting Message based on the triggered word
AIR_to have a Separate Connecting Message based on the triggered word
1 vote -
Send bilingual SMS messages after calls using SMS skills in AIR Studio
Send bilingual SMS messages after calls using SMS skills in AIR Studio
2 votes -
simple AI to integrate to RC
integrate simple AI into RC
1 vote -
train on names
We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names
2 votes -
Hold music for AI receptionist
The ability for AI Receptionist to have a hold music that user can choose from instead of dead air if call is being connected to a user or call queue.
2 votes -
AI Receptionist - Enable Regular User Extensions in "Send Text Messages"
Currently, only System Extensions and AI Receptionist (AIR) Extensions are available for selection in the "Send Text Messages" dropdown under the Admin Portal.
We would like to request support for regular user extensions to also appear in this list. These users have properly configured numbers and are included in our TCR, yet they are not selectable when assigning SMS permissions.
This enhancement would provide greater flexibility in managing SMS access across our teams and ensure consistency in how extensions are handled throughout the platform.
2 votes -
Allow AIR to be an option for an incoming call queue group.
Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.
5 votes -
AI receptionist gathered information to show in the incoming call details
When a caller reached their AI Receptionist they want the AI to be able to gather customer information such as : Name of customer , CBR , Email , Home Add , Breed of the pet / pets , Age of pet
And customer would like those informations to show on the users incoming call details, that way the agent who will pick up the call does not need to ask the details over the phone since the AI already gathered it for them.
2 votes -
2 votes
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AI Receptionist - Sharepoint or Confluence Option for Knowledge Hub
It would be great to have the ability to provide the AI Receptionist information from a SharePoint site or a Confluence Knowledge base.
2 votes -
Having the capability to add AI chatbox to our website if we have AI receptionist
Having the capability to add AI chatbox to our website if we have AI receptionist since we already put in our FAQs and would like it to be the same sound/face of who they talk to on the phone when they call us
3 votes -
AI Receptionist pick up phone call only after several phone rings and no answer
An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer
2 votes -
Notify caller when an extension is busy
When being transferred to an extension the current system just cycles back to a generic question of "how can I help you" if the transfer extension does not pick up. this makes it look like the AI did not understand or respond to the instructions and it frustrates the **** out of the caller. We have had multiple callers just hang up, which we determined both by calling them back and by reading the transcripts. Please give the system the ability to determine if an extension is busy and the ability to convey that information to the caller. This really…
1 vote -
Park Calls and Announce over paging extension
In environments like warehouses and manufacturing, employees do not have extensions but there are phones scattered about. Today, a human receptionist may page overhead that there is a call for them.
I'd love to see if there is an appetite to have the AI Receptionist park a call and then page to a paging group to announce that there is a call parked and name the person the call is parked for along with the park location number.2 votes
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