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48 results found

  1. Email AI Receptionist Call History Summary After Each Call

    Description:
    Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.

    Details:

    The email should be sent immediately after the call concludes.

    The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.

    Include all available details, such as:

    Caller name

    Phone number

    Date and time of the call

    Duration

    Call status (answered, missed, transferred, etc.)

    Department or person transferred to (if applicable)

    Full conversation transcript

    Any assigned tags or notes

    Caller location and caller ID…

    8 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  2. call forwarding to ai receptionist extension

    give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension

    6 votes
    New  ·  2 comments  ·  AI Receptionist  ·  Admin →
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  3. Option to assign SMS on AI Receptionist to another user

    Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user

    5 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  4. Notification after missed call to AI Receptionist when call forwarding is enabled to it

    AI Receptionist notifications after failed interactions or unsuccessful transfers

    2 votes
    New  ·  2 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  5. Option to Correct AI Receptionist Voice Pronunciation

    There should be an option to upload preferred AI voice and for pronunciation to be corrected.

    5 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  6. Spanish language support with AI Recptionist

    Please support the Spanish language within AI Receptionist

    9 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  7. Ability to have AI Receptionist enabled on UK accounts

    Ability to have the option for AI Receptionist enabled on UK accounts

    4 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  8. Allow AI Receptionist to be a member of a Call Queue.

    We would like to have calls to our main line go to a call queue, where calls are first routed to our human receptionist, and then to the AI Receptionist. This way, most of our clients (who tend to be older, 55-90 years old) can still have a human to talk to, but if our receptionist is busy or on another call, the AI Receptionist can catch and transfer the calls where needed.

    The problem I am having with implementing this, is that there is not a way to add the AI Receptionist's extension to a call queue, as this…

    4 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  9. AI Receptionist_ Speed of response

    Customers feedback is that during the conversation between the caller and the receptionist, the AI Receptionist, would take a while to respond. Then, at the end of the conversation, when the caller says thank you, the AI would say, "let me check that for you" before having a closing remarks.

    3 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  10. train on names

    We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names

    2 votes
    New  ·  3 comments  ·  AI Receptionist  ·  Admin →
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  11. Enhanced AI Receptionist Customization and FAQ Compliance

    Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

    Feature Request:

    Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
    Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…

    3 votes
    New  ·  2 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  12. Custom API for AI Receptiopnist

    Having the ability to integrate a custom API with RingCentral’s AI Receptionist would be a game-changer for us. It would let us connect our existing CRM and scheduling tools directly to the receptionist, so it could automatically pull up customer info and book appointments without any manual input. That kind of seamless flow would save us so much time and reduce errors, plus it would make the experience way smoother for our clients. Honestly, it feels like the perfect way to take our customer service to the next level

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  13. AI Receptionist to pick up call After phone rings and no answer

    An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  14. Google Calendar Appointment booking

    Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

    4 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  15. Send bilingual SMS messages after calls using SMS skills in AIR Studio

    Send bilingual SMS messages after calls using SMS skills in AIR Studio

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  16. AI Hold Music

    Requesting to have a hold music for AI receptionist when checking information on the call for the caller instead of dead air. Not the hold music when AI is transferring a call to a user or groups.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  17. Enable Call Recording for AI Receptionist Interactions

    Summary:
    Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.

    Description:
    Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.

    Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:

    Improve quality assurance and training by reviewing how the AI interacts with callers.

    Support compliance…

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  18. Park Calls and Announce over paging extension

    In environments like warehouses and manufacturing, employees do not have extensions but there are phones scattered about. Today, a human receptionist may page overhead that there is a call for them.

    I'd love to see if there is an appetite to have the AI Receptionist park a call and then page to a paging group to announce that there is a call parked and name the person the call is parked for along with the park location number.

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  19. Hold music for AI receptionist

    The ability for AI Receptionist to have a hold music that user can choose from instead of dead air if call is being connected to a user or call queue.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  20. It would be a great option if AI can be used to pick up phone calls not automatically, but only after 3 phone rings and no answer.

    It would be a great option if AI can be used to pick up phone calls not automatically, but rather after 3 phone rings or no answer.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
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