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  1. Description:
    Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.

    Details:

    The email should be sent immediately after the call concludes.

    The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.

    Include all available details, such as:

    Caller name

    Phone number

    Date and time of the call

    Duration

    Call status (answered, missed, transferred, etc.)

    Department or person transferred to (if applicable)

    Full conversation transcript

    Any assigned tags or notes

    Caller location and caller ID…

    14 votes

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    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  2. Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user

    10 votes

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    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  3. give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension

    8 votes

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    New  ·  2 comments  ·  AI Receptionist  ·  Admin →
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  4. There should be an option to upload preferred AI voice and for pronunciation to be corrected.

    7 votes

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  5. Please support the Spanish language within AI Receptionist

    11 votes

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  6. Customers feedback is that during the conversation between the caller and the receptionist, the AI Receptionist, would take a while to respond. Then, at the end of the conversation, when the caller says thank you, the AI would say, "let me check that for you" before having a closing remarks.

    5 votes

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  7. AI Receptionist notifications after failed interactions or unsuccessful transfers

    2 votes

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  8. Having the ability to integrate a custom API with RingCentral’s AI Receptionist would be a game-changer for us. It would let us connect our existing CRM and scheduling tools directly to the receptionist, so it could automatically pull up customer info and book appointments without any manual input. That kind of seamless flow would save us so much time and reduce errors, plus it would make the experience way smoother for our clients. Honestly, it feels like the perfect way to take our customer service to the next level

    4 votes

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  9. It would be a great option if AI can be used to pick up phone calls not automatically, but rather after 3 phone rings or no answer.

    3 votes

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  10. The feature of having usage summary. Total number minutes used. Remaining minutes. Option to export call history.

    2 votes

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  11. Ability to have the option for AI Receptionist enabled on UK accounts

    4 votes

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  12. The AI Receptionist needs the ability to ask follow up questions kind of like how a multi-level IVR is built. At the moment, it can only send callers somewhere based off the first thing they say without the ability to ask a follow up. For Example:

    A doctor's office has 2 divisions we'll call them normal and exotic. Each division has a subset of doctors in that discipline with a group of medical assistants who ultimately field their questions. If a caller calls in for exotic, the AIR needs to ask which doctor before transferring the caller. Right now the…

    2 votes

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  13. We would like to have calls to our main line go to a call queue, where calls are first routed to our human receptionist, and then to the AI Receptionist. This way, most of our clients (who tend to be older, 55-90 years old) can still have a human to talk to, but if our receptionist is busy or on another call, the AI Receptionist can catch and transfer the calls where needed.

    The problem I am having with implementing this, is that there is not a way to add the AI Receptionist's extension to a call queue, as this…

    4 votes

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  14. An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer

    3 votes

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  15. Send bilingual SMS messages after calls using SMS skills in AIR Studio

    2 votes

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  16. Requesting to have a hold music for AI receptionist when checking information on the call for the caller instead of dead air. Not the hold music when AI is transferring a call to a user or groups.

    2 votes

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  17. Summary:
    Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.

    Description:
    Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.

    Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:

    Improve quality assurance and training by reviewing how the AI interacts with callers.

    Support compliance…

    2 votes

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  18. We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names

    2 votes

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  19. The ability for AI Receptionist to have a hold music that user can choose from instead of dead air if call is being connected to a user or call queue.

    2 votes

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  20. 2 votes

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