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32 results found

  1. Option to assign SMS on AI Receptionist to another user

    Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user

    3 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  2. Spanish language support with AI Recptionist

    Please support the Spanish language within AI Receptionist

    8 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  3. Ability to have AI Receptionist enabled on UK accounts

    Ability to have the option for AI Receptionist enabled on UK accounts

    4 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  4. Email AI Receptionist Call History Summary After Each Call

    Description:
    Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.

    Details:

    The email should be sent immediately after the call concludes.

    The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.

    Include all available details, such as:

    Caller name

    Phone number

    Date and time of the call

    Duration

    Call status (answered, missed, transferred, etc.)

    Department or person transferred to (if applicable)

    Full conversation transcript

    Any assigned tags or notes

    Caller location and caller ID…

    3 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  5. call forwarding to ai receptionist extension

    give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension

    3 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  6. Option to Correct AI Receptionist Voice Pronunciation

    There should be an option to upload preferred AI voice and for pronunciation to be corrected.

    3 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  7. AI Receptionist_ Speed of response

    Customers feedback is that during the conversation between the caller and the receptionist, the AI Receptionist, would take a while to respond. Then, at the end of the conversation, when the caller says thank you, the AI would say, "let me check that for you" before having a closing remarks.

    3 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  8. train on names

    We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names

    2 votes
    New  ·  3 comments  ·  AI Receptionist  ·  Admin →
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  9. Enhanced AI Receptionist Customization and FAQ Compliance

    Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

    Feature Request:

    Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
    Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…

    3 votes
    New  ·  2 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  10. Google Calendar Appointment booking

    Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

    4 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  11. Park Calls and Announce over paging extension

    In environments like warehouses and manufacturing, employees do not have extensions but there are phones scattered about. Today, a human receptionist may page overhead that there is a call for them.

    I'd love to see if there is an appetite to have the AI Receptionist park a call and then page to a paging group to announce that there is a call parked and name the person the call is parked for along with the park location number.

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  12. Would like to be able to listen to AI calls.

    2 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  13. AI assistance to route incoming calls

    AI reception with human voice capability can enhance the customer journey by understanding the caller's intent and directing them to the correct department, park call or agent. This can significantly decrease wait times and boost first-call resolution rates. The system will also provide personalized welcome greetings based on caller information and history, creating a positive atmosphere for each interaction.

    2 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  14. Option to hide or make IVR Menus Unsearchable

    We need an option to exclude or hide IVR menus in AI Receptionist.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  15. Customize the AI receptionist skills canned prompts that precede messages to customers

    The wording and prompts aren't always appropriate that precede the message for links or prompts on replies

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  16. forwarding calls to AI Receptionist from a call queue

    Give the ability to send calls that reach the timeout in a call queue directly to an AI Receptionist extension.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  17. AI Receptionist pick up phone call only after several phone rings and no answer

    An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  18. AI Receptionist to pick up call After phone rings and no answer

    An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  19. AI receptionist voice

    AI receptionist voice settings,

    The ability to select random and select a group of voices that can be randomly chosen to speak.

    • Or an option to schedule a different AI for different times of days
    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  20. AI Reception frequently asked questions

    A back up for frequently asked questions, or a password to protect before deleting the whole section.

    I thought I was deleting one question that wasn't working, and the whole AI frequently asked questions is now deleted, with no way to retrieve all the work we put in.

    :)

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?
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