33 results found
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AI recommendations survey
When a manager provides coaching (or it is done via AI), would like the ability for both manager and individual to vote on the coaching given.
4 votes -
Ability to drill down to detailed reporting into speaking metrics
Similar to the tracker "jump to" icon, a user should be able to click on a speaking metric and be taken to a Speaking Metrics tab on the call that displays periods in the call.
4 votes -
4 votes
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Five9 Integration for RingSense
Add a voice/phone integration with Five9 to allow RingSense to pull in phone call recordings.
3 votes -
Ability to create Scorecard then attach trackers
Provide the ability to use Trackers/AI to assign scorecards to interactions based on trackers being assigned to the scorecards. In other words create a scorecard, attach specific trackers. Then when trackers are found in interactions add the relevant scorecards to the interaction
3 votes -
Assign Scorecards based on Team/Individual
Currently when filling out scorecards, you can only apply all the scorecards to all the calls, then scroll through which ones you do/don't want to grade. Ideally, being able to create a scorecard and assign it (just like you would a role in the admin portal) to a team/individual would make it smoother and a better experience for managers.
3 votes -
Ability to add order of priority when multiple scorecards exist
Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created
2 votes -
Integration with Genesys CC
Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/
2 votes -
Integration with Google BigQuery
Idea is to integration RingSense and RingCX with Google BigQuery.
2 votes -
Integration with FiveTran
Goal is to be able to bring in calls from FiveTran and integrate in some fashion with RingSense for Sales.
2 votes -
Integration with Leadtrack CRM
Idea is to integrate with Leadtrack (CRM)
2 votes -
Integration with Zenith CRM
Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.
2 votes -
Click on sentiments and analysis and get deeper info on content
When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.
2 votes
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