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6 results found

  1. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    This is for RingSense for RingEX, RingCX and Sales...

    Today, RingSense allows for the redaction of US data points:
    - Credit Card, Email Address, IBAN Code, Phone number, US Bank Number, US Drivers License, US ITIN, US Passport, US Social Security number.

    For the UK Market, for all deployments, we are going to need as a basic:
    - National Insurance number
    - NHS Number
    - UK Passport
    - UK Drivers License
    - UK + International Bank Number
    - UK Postcodes
    - Others (Maybe doing a custom redaction leveraging regular expressions)

    16 votes

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    0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  2. QA on Digital Interactions

    QA On Digital Interactions

    7 votes

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    0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  3. Improve/Increase documentation

    Request is for increased/improved documentation for RingCX/RS4S/RS4RCX,

    5 votes

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    0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  4. Ability to add order of priority when multiple scorecards exist

    Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created

    2 votes

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    Future Consideration  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  5. Recording Import Rules for RingSense for RingCX

    Admin rules for what gets imported selectable by filters. For example:

    • Calls >x so that short calls are not pulled in
    • Call record shows multitrack meaning two people spoke
    • Do not pull in by ANI or DNIS

    These rules would eliminate test calls or calls that have no recorded value.

    2 votes

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    Needs More Information  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  6. RingCX custom notification sound option enhancements

    The request is to be able to have different notification sounds (chat vs email channels) and be able to adjust the volume for notifications.

    1 vote

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    Needs More Information  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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