Show percentage of calls per agent on trackers tab heatmap
Instead of a number of calls per agent, per tracker, it would be helpful to have a percentage of calls per rep/tracker.
7
votes
Grace McMichael
shared this idea
Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature.
RingSense tracker heatmap, now expands to a rich full screen chart which provides various filtering capabilities as well as the ability to select the data point -- percentage of interactions or absolute values. Please check out this video for more details on accessing the feature.
https://www.loom.com/share/27e2de0fd72c4ee396ba7ecfb0339bff?sid=32317b83-2431-4e35-b043-4b21ae06e928
